Daisi Landeros
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Delta Dental Of Arizona
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Laser Vascular Center
08.2021 - 08.2022
- Input billing information using E-works
- Over looked medical records information as well as fix coding errors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Certified Sterile Processing Technician - Intern
Abrazo Central Campus
05.2020 - 08.2020
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.
Education
Certification - Sterile Processing Technology
Pima Medical Institute
Tucson, AZ08.2020
High School Diploma -
Glendale High School
Glendale, AZ05.2016
Skills
- Problem Resolution
- Medical terminology knowledge
- Problem-solving abilities
- Critical Thinking
Timeline
Customer Service Representative
Delta Dental Of Arizona
08.2022 - Current
Administrative Assistant
Laser Vascular Center
08.2021 - 08.2022
Certified Sterile Processing Technician - Intern
Abrazo Central Campus
05.2020 - 08.2020
Certification - Sterile Processing Technology
Pima Medical Institute
High School Diploma -
Glendale High School
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