Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Delta Dental Of Arizona
14850 N Scottsdale Rd. #400 Scottsdale, AZ 85254
08.2022 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Laser Vascular Center
202 E Earll Dr. Ste 360 Phoenix, AZ 85012
08.2021 - 08.2022
Input billing information using E-works
Over looked medical records information as well as fix coding errors
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Developed filing system for historical documents, preserving important company records and improving access to information.
Certified Sterile Processing Technician - Intern
Abrazo Central Campus
2000 W Bethany Home Rd, Phoenix, AZ 85015
05.2020 - 08.2020
Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.