Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Daisy Avila

Newark,CA

Summary

Experienced Assistant Manager at Planet Fitness with a track record of improving team performance and driving profitability through analysis of key business metrics. Demonstrated exceptional customer service skills at Target, leading to increased customer retention rates through effective communication and problem-solving. Adept in team leadership and strategic decision-making for operational excellence and financial stability.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Planet Fitness
12.2021 - Current
  • Be accountable for your team’s knowledge of critical information (marketing promotions, corporate initiatives or new policy)
  • Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
  • Managed the club's financial stability and guaranteed a positive environment for members.

Customer Service Representative

Target
10.2018 - 12.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Newark Memorial Highschool
2020

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Team player

Timeline

Assistant Manager

Planet Fitness
12.2021 - Current

Customer Service Representative

Target
10.2018 - 12.2021

Newark Memorial Highschool

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Daisy Avila