Joselyn Avila
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Captain Supervisor /Hospitality Ambassador
Restaurant Associates - Delta One Lounge
Jamaica, New York
06.2024 - Current
- Provided customer service to guests, celebrities, 360 members, and VIPs, including answering questions, resolving conflicts, and responding to inquiries in a timely manner.
- Ensured proper maintenance and cleanliness of the floor area, including mopping, dusting, vacuuming, and replenishing supplies.
- Provided detailed information regarding services, amenities, and attractions available on-site.
- Responded to guest complaints in a timely and efficient manner.
- Coordinated with other departments to ensure that all services provided by the hospitality team were delivered as promised.
- Enforced safety rules by monitoring activities on the floor at all times. Coordinated and supervised staff to ensure timely and accurate completion of tasks.
Human Resources Assistant
Restaurant Associates – Delta One Lounge
Jamaica, New York
05.2024 - 06.2024
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Monitored timekeeping records for accuracy and completeness.
- Performed administrative tasks related to payroll processing or benefit administration.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
Administrative Assistant
D'Onofrio General Construction
Brooklyn, NY
04.2021 - 08.2021
- Provided secretarial and office management support while building cooperative working relationships. Prepared and prioritized calendars and correspondence.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials. Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Responded effectively to sensitive inquiries or complaints. Managed inventory to ensure all supplies were in stock and within budget.
Front Desk Receptionist
iCare Orthodontics
Kew Gardens, NY
02.2021 - 04.2021
- Welcomed patients to the front desk and engaged in friendly conversations while conducting the check-in process. Answered telephones and greeted patients. I was able to assist, answer questions, and direct.
- Input patient data into reservation systems and update to reflect room changes.
- Handled payment processing and provided patients with receipts, proper bills, and change.
Sales Representative
UNIX CCTV
Maspeth, NY.
01.2018 - 12.2019
- Managed the e-commerce and drop-shipped for online and in-store customers. Provided customer support by giving them my expertise on our products. Provided sales assistance.
- Provided technical assistance with the surveillance systems via a computer or over a phone call.
- Always ensured to make our customers feel confident in the products and made sure to always be very informative.
Cutco sales Representative
Vector Marketing Manhattan
, NY.
01.2017 - 05.2017
- Provided sales through recommendations (door to door)
- Made sure to have all materials ready for presentation
- Always made sure to keep maintain a good image with the customers
Education
Associate of Arts - Liberal Arts and General Studies
Queensborough Community College
Bayside, NY01.2018
High School Diploma -
QV NYC Career & Technical Education
Long Island City, NY06.2015
Skills
- Customer Service and Guest Relations (6 years)
- Timeline Planning and Management (1 year)
- Confidentiality and Data Protection
- Strong attention to detail
- Ability to maintain calm under pressure
Certification
- Electronics Technician Association - Copper based Cabling Certification
- Certified EM2 AC/DC technician
- Home Entertainment & Audio Visual Entertainment Certification
- 30 HR OSHA General Industry Safety and Health
- New York City Driver's License
- 62 HR Site Safety Training Certification
- First Aid/CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Floor Captain Supervisor /Hospitality Ambassador
Restaurant Associates - Delta One Lounge
06.2024 - Current
Human Resources Assistant
Restaurant Associates – Delta One Lounge
05.2024 - 06.2024
Administrative Assistant
D'Onofrio General Construction
04.2021 - 08.2021
Front Desk Receptionist
iCare Orthodontics
02.2021 - 04.2021
Sales Representative
UNIX CCTV
01.2018 - 12.2019
Cutco sales Representative
Vector Marketing Manhattan
01.2017 - 05.2017
Associate of Arts - Liberal Arts and General Studies
Queensborough Community College
High School Diploma -
QV NYC Career & Technical Education