Daisy Bodner
Virginia Beach,VA
Summary
License Insurance Agent with 24 years of experience offering personalized, courteous customer service. Skillful in advising current and new business clients on insurance coverage plans and processing policy endorsements, processing payments, and policy corrections. Resourceful and can work independently in handling client concerns and requests.
Overview
26
26
years of professional experience
Work History
Inside Sales Licensed Agent
Allstate Corp
Virginia Beach, VA
08.2023 - Current
- Assisted customers with auto, motorcycle, off road vehicles, home, renter's, landlord and mobile home insurance quotes and binds.
- Processed applications for new policies.
- Advised clients on the most suitable insurance products available.
- Educated customers on the features and benefits of various insurance policies.
- Ensured compliance with state laws regarding insurance sales practices.
Licensed Insurance Agent
GEICO
Virginia Beach, VA
06.2014 - 06.2023
- Pursued continued professional development through insurance workshops, course and webinars.
- Responded to customer inquiries and problems to promote great service.
- Explained different options to current clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
Customer Service
GEICO
Virginia Beach, VA
08.1998 - 06.2023
- Worked various locations within the company such as:, Internet Chat Service, Telephone Claims Liability Adjuster and Medical Claims Adjuster then back to Service.
- Licensed Professional Agent IV
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
Medical Claims Adjuster
GEICO
Virginia Beach, VA
06.2010 - 06.2014
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Reviewed claims for accuracy before submitting for billing.
- Documented file notes clearly.
- Input claim information and payments into company database.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Prompt processing and handling of claims to bring files to closure.
Telephone Claims Representative
GEICO
Virginia Beach, VA
01.2004 - 06.2010
- Analyzed information gathered by investigations and reported findings and recommendations to complete liability claims handling.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Gathered and documented evidence to support liability decisions.
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06.1993
Some College (No Degree) - General Studies
Tidewater Community College
Norfolk, VASome College (No Degree) - Property And Casualty Continuing Education
Insurance Continuing Education
Virginia Beach, VASkills
- Insurance Coverage Verification
- Form Completion and Submission
- Professional Handling of Escalated Calls
- Policy Feature Explanations
- Quotes Information
- Customer Follow Up
- Customer Service and Assistance
- Billing Inquiries and Processing
- Ability to Work Remotely From Home
- Verbal and Written Communication
- Time Management
- Policy Adjustment Knowledge
Timeline
Inside Sales Licensed Agent
Allstate Corp
08.2023 - Current
Licensed Insurance Agent
GEICO
06.2014 - 06.2023
Medical Claims Adjuster
GEICO
06.2010 - 06.2014
Telephone Claims Representative
GEICO
01.2004 - 06.2010
Customer Service
GEICO
08.1998 - 06.2023
High School Diploma -
Tallwood High School
Some College (No Degree) - General Studies
Tidewater Community College
Some College (No Degree) - Property And Casualty Continuing Education
Insurance Continuing Education
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