DAISY CERVANTES
Waller,TX
Summary
Dedicated Hearing Instrument Specialist experienced in managing operations within hearing care clinics and conducting comprehensive hearing evaluations. Achieved high patient satisfaction through effective mentoring of apprentices, adherence to industry standards, and exceptional communication skills. Committed to enhancing patient care by maintaining accurate records, scheduling appointments, and staying current with audiology treatment standards.
Overview
1
1
Language
12
12
years of professional experience
Work History
Hearing Instrument Specialist
Costco
Houston, Texas
06.2023 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed the department during SHAS's leave to ensure productivity and smooth operations.
- Mentor new apprentice by providing the assistance, knowledge, and hands on the job training to get them understand & successfully pass exams, first try.
- Conducted hearing evaluations and interpreted audiology results for hearing aid fittings.
- Educated patients on device use, care, and maintenance at a hearing care clinic.
- Fit, programmed, and adjusted hearing instruments for patient comfort and clarity.
- Troubleshot hearing aid issues and completed repairs, cleaning, and replacement checks.
- Documented patient records, test results, and follow-up notes in clinic systems.
- Coordinated appointments, fitting visits, and device service schedules with our staff.
- Supported compliance with hearing care standards, privacy rules, and clinic procedures.
- Maintained up-to-date knowledge of the latest research and trends through extended education and professional development courses.
- Maintained inventory levels for supplies used in the dispensing process.
- Identified and pursued sales opportunities to increase revenue.
- Utilized specialized equipment such as real ear measurement systems during fittings and adjustments.
- Created marketing materials that communicated features, benefits of available products, services.
- Analyzed current literature from professional organizations, vendors and conferences to stay current with developments.
Morning Merchandiser
Costco
Houston
05.2023 - 06.2023
- Stocked morning merchandise across Costco warehouse aisles using pallet jacks and carts.
- Replenished featured items according to warehouse floor plans and signage.
- Maximized potential for sales cycle success through effective promotion and product-display placement.
- Faced shelves and rotated products to support fresh, organized displays.
- Checked pricing and labels for accurate Costco member shopping.
- Monitored stock to maintain sufficient quantity of featured product.
- Moved merchandise from receiving areas to sales floors safely.
- Discussed merchandise needs with shift supervisors.
- Assisted team members with heavy product handling and aisle resets.
- Ensured compliance with company policies regarding customer service standards.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Kept sales areas clean, clear, and ready for opening.
- Rotated stock to ensure proper product rotation for freshness.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Identified opportunities for process improvement within the organization.
Bakery/Stocker
Costco
Houston, TX
03.2023 - 05.2023
- Stocked Costco bakery shelves with fresh bread, muffins, and pastries
- Rotated bakery products using FIFO and date checks
- Refilled display cases and cooler cases in Costco warehouse
- Pulled damaged bakery items and maintained clean stock areas
- Separated backroom inventory for bakery department replenishment
- Followed Costco food safety and sanitation procedures
- Assisted bakery team with product handoffs and floor readiness
- Organized pallets, racks, and stock carts for efficient bakery flow
- Complied with health regulations related to food handling and storage.
- Monitored temperature levels in refrigeration units to maintain quality of products.
- Adhered to safety protocols when operating machinery or equipment.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Assisted bakery manager by coordinating product ordering, receiving, and stocking.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Supervisor Front End/Administration Coordinator
Marshalls
Cypress, Texas
03.2015 - 02.2023
- Supervised sales floor associates during Marshalls store opening and closing routines.
- Monitored cashier coverage, register procedures, and customer service standards.
- Directed merchandising resets, recovery, and seasonal floor presentations.
- Trained associates on POS use, fitting room service, and store policies.
- Resolved customer concerns and supported service recovery on sales floor.
- Enforced safety, loss prevention, and cash handling procedures.
- Communicated daily priorities with managers and store associates.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised a team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Computed balances, totals or commissions to support accounting team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Analyzed financial activities of the department to share budgetary input with managers.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
- Organized corporate social responsibility events, boosting company image and employee engagement.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Developed successful filing system to increase the ability to retain and recover documents, reports and records.
- Designed forms and templates used throughout the organization.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Organized and maintained filing systems for documents such as contracts, invoices, reports.
- Ensured compliance with company policies regarding safety regulations in the workplace.
- Answered incoming calls and emails, responding to inquiries and providing information as required.
- Tracked office supplies and ordered materials for Marshalls facilities
- Prepared bank deposits for store finance team
- Investigated cash shortages and overages with managers
- Secured safes, keys, and confidential cash records
- Processed change orders and cash office paperwork
- Supported front-end staff with register cash issues
- Verified cash drawer, counted money and balanced receipts.
- Maintained accurate cash logs and deposit records
- Performed opening and closing procedures according to established guidelines.
- Trained new employees on proper cash handling techniques and policies.
- Assisted other departments when needed to ensure efficient operations.
- Reconciled all sales at the end of shift to ensure accuracy of funds received from customers.
- Identified suspicious activities or irregularities and reported to management immediately.
- Resolved discrepancies between physical count of cash and register balance.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
Education
Associate of Applied Science - Criminal Justice
GCC
Batavia, NYAssociate of Science - Sociology
GCC
Batavia, NYSkills
- Hearing evaluations
- Hearing aid programming
- Audiology interpretation
- Real ear measurement
- Hearing support devices
- Testing protocols
- Customer service and sales
- Customer engagement
- Operations management
- Inventory management
- Schedule management
- Computer proficiency (AS400, Noah, Cyclenet, etc)
- Problem solving
- Complex Problem-solving
- Planning and organization
- Team leadership
- Coaching and mentoring
- Team building
- Attention to detail
- Effective communication
- Business administration
- Adaptability and flexibility
- Interpersonal skills
- Positive demeanor
- Strong work ethic
Languages
Spanish
Professional
Timeline
Hearing Instrument Specialist
Costco
06.2023 - Current
Morning Merchandiser
Costco
05.2023 - 06.2023
Bakery/Stocker
Costco
03.2023 - 05.2023
Supervisor Front End/Administration Coordinator
Marshalls
03.2015 - 02.2023
Associate of Applied Science - Criminal Justice
GCC
Associate of Science - Sociology
GCC