Daisy Chavez Novella
Novato,CA
Summary
Dedicated Pharmacy Technician with a strong focus on customer service and medication management. Proven ability to optimize workflow and maintain compliance with regulatory standards.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
RICHARD
San Anselmo, CA
02.2026 - 04.2026
- Managed medication inventory and ensured compliance with regulatory standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted pharmacists in preparing and dispensing prescription medications accurately.
- Monitored stock levels and coordinated timely reordering of pharmaceuticals and supplies.
- Implemented process improvements to enhance workflow efficiency within the pharmacy team.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Home Health CNA
STAN
1477 GROVE ST SAN FRANCISCO
08.2022 - 11.2023
- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Assisted clients with mobility, promoting independence while ensuring safety during transfers.
- Administered medications and maintained accurate medication records for client compliance.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assistant Store Manager
Phuntsok
San Anselmo, CA
02.2014 - 06.2022
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and product knowledge.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Coordinated inventory management processes to optimize stock levels and reduce shrinkage.
- Developed staff schedules, ensuring optimal coverage during peak hours for improved service efficiency.
- Implemented promotional campaigns to enhance customer engagement and boost sales performance.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with upper management to align store goals with corporate initiatives for strategic growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Cha
Sausalito, CA
01.2010 - 03.2013
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
Education
High School Diploma -
NORTHERN CALIFORNIA NURSING ACADEMY NCNA
Daly City, CA10.2021
High School Diploma -
San Rafael High School
San Rafael, CA06.2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
RICHARD
02.2026 - 04.2026
Home Health CNA
STAN
08.2022 - 11.2023
Assistant Store Manager
Phuntsok
02.2014 - 06.2022
Assistant Store Manager
Cha
01.2010 - 03.2013
High School Diploma -
NORTHERN CALIFORNIA NURSING ACADEMY NCNA
High School Diploma -
San Rafael High School