Daisy Cortez
Maximus Federal Services
Brownsville,TX
10
years of professional experience
Dedicated customer service professional with proven complaint resolution skills, enhancing customer satisfaction and loyalty. Experienced in data entry and effective communication, committed to optimizing customer experiences.
Work History
Customer Service Cashier
6 Months- Developed personalized care plans based on individual client needs and preferences.
- Educated clients on health management techniques to promote independence.
- Collaborated with families to address concerns and enhance overall care strategies.
- Provided emotional support, fostering a positive environment for clients during challenging times.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges in accordance with company policy.
- Implemented promotional displays, enhancing product visibility and sales.
- Welcomed customers and helped determine their needs.
Call Center Representative
10 Months- Assisted customers with product inquiries and store navigation, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback mechanisms for continuous improvement in service quality and customer engagement.
- Handled customer complaints effectively, ensuring timely resolution and satisfaction.
Caregiver
7 Years 10 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to medical professionals promptly.
- Coordinated transportation for clients to medical appointments and social activities.
- Maintained accurate records of client progress and care provided in compliance with regulations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer Service Representative
4 Months- Assisted customers with product inquiries and store navigation, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback mechanisms for continuous improvement in service quality and customer engagement.
- Handled customer complaints effectively, ensuring timely resolution and satisfaction.
Education
High School Diploma
- Business Administration
Skills
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Verbal and written communication
Inbound phone calls
Communicating with clients
Complaint resolution
Payment processing
Calm disposition
Customer service optimization
Timeline
Call Center Representative
Maximus Federal Services
10.2025 - CurrentRead More
Customer Service Cashier
Sally's Beauty Supply
04.2025 - 10.2025Read More
Customer Service Representative
Lowes Home Improvment
02.2023 - 06.2023Read More
Caregiver
IHSS Adult Services Program
06.2016 - 04.2024Read More
Paramount High
High School Diploma
Read More
Chaffey College
from Business Administration
Read More