Daisy Cruz
Summary
Certified Phlebotomy Technician (CPT) with training in venipuncture, capillary puncture, specimen collection, infection control and laboratoy procedures. Strong patient care, communication, and customer service skills developed through professional office experience. Dedicated to maintaining patient comfort, specimen accuracy, and compliance with safety standards while contributing to high-quality healthcare services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Mostyn Law Firm
Houston, TX
12.2025 - Current
- Greeted and assisted 30+ clients and visitors daily while maintaining a professional and welcoming environment.
- Delivered excellent customer service while interacting with internal and external customers, enhancing overall client experience.
- Maintained organized filing system for confidential client information, ensuring compliance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed incoming mail and documents to support legal teams' workflow.
- Updated and recorded customer or client information to maintain accounts.
- Coordinated schedules and appointments for multiple staff members, ensuring efficient daily operations.
Phlebotomy Techrician Program
Clinical Training
Houston, Texas
02.2026 - 05.2026
- Performed venipunctures and capillary punctures.
- Practiced specimen collection, labeling, handling, and transportation procedures.
- Applied infection control protocols and OSHA safety standards.
- Developed patient communication and comfort techniques.
Education
High School Diploma -
Stephen F Austin High School
Houston06-2019
Skills
Clinical Skills
- Venipuncture
- Butterfly Venipuncture
- Capillary Puncture
- Specimen Handling
- Order of Draw
- Infection Control
- Medical Terminology
Administrative skills
- Date Entry
- Document Processing
- Record Keeping
- Scheduling
- Filing & Documentation
Soft Skills
- Customer Service
- Communication
- Team Collaboration
- Time Management
- Attention to Detail
- Empathy & Patience
- Problem Solving
Certification
- BLS Certified - National Healthcare Certification Organization (January 2026)
- Certified Phlebotomy Technician (CPT) - National Healthcare Certification Organization (May 2026)
Timeline
Phlebotomy Techrician Program
Clinical Training
02.2026 - 05.2026
Receptionist
Mostyn Law Firm
12.2025 - Current
High School Diploma -
Stephen F Austin High School