Operations Supervisor
Daisy Rivas
Stanford University
San Jose,CA
9
years of professional experience
Operations Supervisor seeking a Quality Assurance Clerk position. Professional background in coordinating daily service delivery, policy enforcement, and escalation handling in a housing environment. Keeps audit readiness, confidential records, and stakeholder updates aligned across shifting priorities. Partners with contractors and internal teams to keep workflows moving and deadlines on track.
Work History
Housing Operations Center Supervisor
3 Years 11 Months- Housing Operations Center Supervisor June 2024-Present
- Point of contact (POC) for students and staff for any urgent housing needs with stakeholders.
- Maintained compliance requirements for customers and government guidelines.
- Conducted audits to enforce policies and ensure adherence to standards.
- Reviewed contracts and went over requests for quotes (RFQ) when new housing was available.
- Coordinated scheduling and resource allocation to optimize center productivity and performance.
- Facilitated communication between departments to streamline processes and resolve issues promptly.
- Oversaw inventory management, maintaining optimal stock levels of supplies and materials for operations.
- Developed training procedures and manuals to ensure workflow was efficient.
- Collaborated with engineers, contractors and production planners to streamline projects and deadlines.
- Maintenance Planning & Scheduling Coordinator April 2023- June 2024
- Maintained compliance requirements for customers and government guidelines.
- Supervised daily operations, ensuring compliance with university policies and procedures.
- Trained and mentored staff on effective workflow management and customer service techniques.
- Developed and implemented operational strategies to enhance service delivery and efficiency.
- Implemented quality control measures to ensure the highest level of service for clients.
Logistics & Executive Support Coordinator (Remote)
3 Years 2 Months- Led goal-setting for work group, developed organizational capability, and modeled collaborative workflows.
- Managed confidential documentation and sensitive contracts/reports to ensure compliance and data integrity.
- Maintained the compliance requirements for customers and government guidelines.
- Coordinated complex travel logistics, schedules and contracts with multiple stakeholders.
Public Relations Intern/Publicist
1 Year 3 Months- Coordinated media tours and scheduled interviews with Spanish outlets to enhance visibility.
- Drafted press releases and managed email-marketing campaigns.
Front Office Coordinator
1 Year 10 Months- Managed front desk operations, including calls, scheduling, and payment processing, to ensure smooth customer experiences.
- Supported vehicle purchase transactions and resolved customer issues.
- Coordinated front office operations, ensuring seamless communication between departments.
- Managed appointment scheduling for service and sales departments, optimizing customer flow.
- Developed and maintained customer service protocols, enhancing client satisfaction rates.
Store Manager
7 Months- Supervised daily operations including inventory management, cash handling, staff training, and resolution of customer service issues.
- Completed daily tasks to enhance customer satisfaction.
- Stocked and organized sales floor to enhance product visibility and accessibility.
Education
Bachelor of Science - Public Relations
Skills
Reporting
Excel spreadsheets
Stakeholder relationship and communication
Bilingual (Spanish)
Contract review
Document control
Policy enforcement
Audit support
Training procedures development
Scheduling coordination
Process improvement
Administrative support
Timeline
Housing Operations Center Supervisor
Stanford University
09.2022 - CurrentRead More
Logistics & Executive Support Coordinator (Remote)
RL Music & Entertainment
09.2021 - 11.2024Read More
Public Relations Intern/Publicist
Iris Corral Consulting BOCI Music
04.2021 - 07.2022Read More
Front Office Coordinator
Stevens Creek Chrysler
03.2018 - 01.2020Read More
Store Manager
Heaven and Hannah
08.2017 - 03.2018Read More
San Jose University
Bachelor of Science from Public Relations
Read More