Summary
Work History
Education
Skills
Timeline
Generic

Daisy Dominguez

Richardson,TX

Summary

Proactive, bilingual professional with extensive experience in client onboarding, data integrity, and customer success. Skilled in managing high-volume administrative and training functions, with demonstrated expertise in onboarding processes, SaaS-based customer service platforms, and education-driven content creation. Adept at understanding client needs, solving customer problems, and driving engagement through cross-functional collaboration. Technologically proficient with Microsoft Office, Google Suite, Oracle, ADP, and CRM tools.

Work History

Staffing Specialist

Dallas ISD Human Capital Management
Dallas, Texas
  • Lead the onboarding process for new employees, ensuring accuracy and compliance using Oracle and HRIS systems. Support cross-functional teams with data reporting and improved workflow efficiency through strong collaboration and documentation.

Secretary of Records

Garland ISD Student Services
Garland, Texas
  • Managed enrollment and recordkeeping for district-wide student services, ensuring timely and accurate processing. Provided system training and enrollment support to District staff and families, enhancing user confidence and process consistency.

Claims Specialist

State Farm
Richardson, Texas
  • Handled end-to-end claims processing, including investigations, coverage evaluation, and resolution. Delivered empathetic support while navigating complex policies and legal compliance requirements.

Member Service Specialist

TELADOC
Remote
  • Supported virtual patient registration and care coordination, verifying eligibility and resolving technical issues. Maintained confidentiality and provided responsive, user-focused service in a remote environment.

Product Specialist/Product Trainer

Norwex
Coppell, Texas
  • Delivered product training and created user-friendly educational content to enhance customer knowledge. Managed warranty claims and supported engagement through digital communication strategies.

Member Service Representative/Assistant Trainer

Nerium International (Neora)
Addison, Texas
  • Provided frontline customer support while developing a virtual training manual to streamline onboarding. Ensured service consistency by documenting interactions and reinforcing company standards.

Education

Bachelor’s - Undergraduate

Western Governors University
04-2026

High School -

Centro Universitario Siglo XXI

Skills

  • Onboarding processes
  • Strategic planning
  • Cross-departmental collaboration
  • CRM & HCM Platforms (Oracle, ADP, Kronos)
  • Database management
  • Process Improvement
  • SaaS & Remote Support Tools
  • Bilingual: English & Spanish

Timeline

Staffing Specialist

Dallas ISD Human Capital Management

Secretary of Records

Garland ISD Student Services

Claims Specialist

State Farm

Member Service Specialist

TELADOC

Product Specialist/Product Trainer

Norwex

Member Service Representative/Assistant Trainer

Nerium International (Neora)

Bachelor’s - Undergraduate

Western Governors University

High School -

Centro Universitario Siglo XXI

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Daisy Dominguez