Summary
Work History
Education
Skills
Timeline
Generic

Daisy Dominguez

Richardson,TX

Summary

Proactive, bilingual professional with extensive experience in client onboarding, data integrity, and customer success. Skilled in managing high-volume administrative and training functions, with demonstrated expertise in onboarding processes, SaaS-based customer service platforms, and education-driven content creation. Adept at understanding client needs, solving customer problems, and driving engagement through cross-functional collaboration. Technologically proficient with Microsoft Office, Google Suite, Oracle, ADP, and CRM tools.

Work History

Staffing Specialist

Dallas ISD Human Capital Management
  • Lead the onboarding process for new employees, ensuring accuracy and compliance using Oracle and HRIS systems. Support cross-functional teams with data reporting and improved workflow efficiency through strong collaboration and documentation.

Secretary of Records

Garland ISD Student Services
  • Managed enrollment and recordkeeping for district-wide student services, ensuring timely and accurate processing. Provided system training and enrollment support to District staff and families, enhancing user confidence and process consistency.

Claims Specialist

State Farm
  • Handled end-to-end claims processing, including investigations, coverage evaluation, and resolution. Delivered empathetic support while navigating complex policies and legal compliance requirements.

Member Service Specialist

TELADOC
  • Supported virtual patient registration and care coordination, verifying eligibility and resolving technical issues. Maintained confidentiality and provided responsive, user-focused service in a remote environment.

Product Specialist/Product Trainer

Norwex
  • Delivered product training and created user-friendly educational content to enhance customer knowledge. Managed warranty claims and supported engagement through digital communication strategies.

Member Service Representative/Assistant Trainer

Nerium International (Neora)
  • Provided frontline customer support while developing a virtual training manual to streamline onboarding. Ensured service consistency by documenting interactions and reinforcing company standards.

Education

Bachelor’s - Undergraduate

Western Governors University
04-2026

High School -

Centro Universitario Siglo XXI

Skills

  • Onboarding processes
  • Strategic planning
  • Cross-departmental collaboration
  • CRM & HCM Platforms (Oracle, ADP, Kronos)
  • Database management
  • Process Improvement
  • SaaS & Remote Support Tools
  • Bilingual: English & Spanish

Timeline

Staffing Specialist

Dallas ISD Human Capital Management

Secretary of Records

Garland ISD Student Services

Claims Specialist

State Farm

Member Service Specialist

TELADOC

Product Specialist/Product Trainer

Norwex

Member Service Representative/Assistant Trainer

Nerium International (Neora)

Bachelor’s - Undergraduate

Western Governors University

High School -

Centro Universitario Siglo XXI

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Daisy Dominguez