Daisy Eaton

• Applied HIPAA privacy, security, and PHI regulations while handling patient information.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Explained policies, procedures and services to patients.
• Verified demographics and insurance information to register patients in computer system.
• Answered 100+ phone calls, provided information to callers and connected callers to appropriate people.
• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Recorded patient conditions and vital signs before and after medical operations.
• Answered patient call signals and signal lights to determine patients' needs.
• Performed venipuncture and skin puncture on patients of all ages.
• Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
• Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.

Family Medicine and Hospital Access Specialist

• Applied HIPAA privacy, security regulations, PHI, and Emtala while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Responded to patient concerns and inquiries professionally and efficiently.
• Scheduling of 16 providers patient base.
• Knowledgeable of 4 separate software systems to enable correct data.
• Providing excellent customer service.
• Received and stored patients' valuables and other belongings, as requested.
• Communicated financial obligations to patients and collected fees at time of service.
• Received patient inquiries or complaints and directed to appropriate medical staff members.

• Cleaned and sanitized 40+ rooms daily.
• Prepared rooms before patient admission or after discharge to include changing furniture and sanatizing needs.
• Maintained cleanliness and presentation of waiting area and rooms.
• Sanitized floors and walls to protect staff, community, and guest.
• Utilized Personal Protective Equipment (PPE) correctly.
• Followed sanitation schedule and documented cleaning activities.

Promoted to Patient Access Specialist

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
• Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Directed and oversaw office personnel activities.
• Answered phone calls, provided information to callers and connected callers to appropriate people.
• Drafted professional business communication and answered phone calls and emails.