Daisy Flores
Hoffman Estates,IL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Prepared to offer 5 years of related experience to a challenging position with room for advancement. Good communication, multitasking and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Associate Banker
JP Morgan Chase
Chicago, Illinois
05.2021 - Current
- Maintained friendly and professional customer interactions.
- Utilized client central to generate leads and make outbound calls.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Educated customers on banking website and mobile apps and provided valuable product knowledge.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
- Sent domestic/international wire transfers for clients.
Relationship Banker II
TCF Bank
Rolling Meadows, IL
11.2017 - 05.2021
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Opened checking, savings accounts, CD's, processing loans and provide all deposit product services at customer's request.
- Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
- Develop new leads to drive sales opportunities through calling, networking and partnerships.
Bilingual Front Desk Receptionist
Woodfield Nissan
Hoffman Estates, Illinois
11.2016 - 02.2018
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Sears Department Store
Streamwood, Illinois
11.2015 - 02.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
No Degree - Accounting
William Rainey Harper College
Palatine, IL08.2019
High School Diploma -
Schaumburg High School
Schaumburg, IL05.2013
Skills
- Verbal and Written Communication
- Relationship Building
- Product and Service Sales
- Customer Service
- Team Leadership
- Pleasant and Personable
- Proficient in Microsoft Office Products (Word, Excel, Powerpoint, Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
David Salgado
630-290-4526
Francisco Gramajo
773-739-0494
Vanessa Hernandez
773-331-7481
Timeline
Associate Banker
JP Morgan Chase
05.2021 - Current
Relationship Banker II
TCF Bank
11.2017 - 05.2021
Bilingual Front Desk Receptionist
Woodfield Nissan
11.2016 - 02.2018
Sales Associate
Sears Department Store
11.2015 - 02.2017
No Degree - Accounting
William Rainey Harper College
High School Diploma -
Schaumburg High School