Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Michelle Almanza

Michelle Almanza

Pomona,CA

Summary

Dedicated worker with excellent communication, time management, and data entry and records management. Aiming to leverage abilities to successfully fill the vacancy in a team setting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Associate Banker

JP Morgan Chase
08.2021 - 02.2023
  • Earned customer confidence and protected bank operations by keeping information confidential.
  • Managed lobby traffic, checking clients into waiting queues and scheduling/canceling client meetings of over 100 customers per day
  • Referred customers to other banking departments for specialized services.
  • Trained new hires on customer service policies and procedures.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Performed account maintenance by closing out accounts and changing customer addresses

Assistant Manager/Driver

Papa Johns
04.2020 - 08.2021
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted with new employee training
  • Tracked store inventories and replenished products according to demand
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

Education

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona
Pomona, CA
12.2022

High School Diploma -

Covina High School
Covina, CA
06.2018

Skills

  • Customer Outreach
  • Persuasive Communication Style
  • Risk Management Policies
  • Verbal and Written Communication
  • Quality Control
  • Reviewing Documents
  • Microsoft Applications
  • Google Applications
  • SPSS
  • Qualtrics

Languages

Spanish
Native or Bilingual
American Sign Language
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.
Pearl Bailey

Timeline

Associate Banker

JP Morgan Chase
08.2021 - 02.2023

Assistant Manager/Driver

Papa Johns
04.2020 - 08.2021

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona

High School Diploma -

Covina High School

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Michelle Almanza