Daisy Gallegos
Dallas,TX
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Successful in working long hours in challenging environments, and completing tasks such as money counting, moving and stocking supplies. Excellent work when working with others, pitching in help with others.
Overview
3
3
years of professional experience
Work History
Compound Substance Processor
Inmar Intelligence
02.2022 - Current
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Packed merchandise into boxes and containers in preparation for safe shipment, sorted out medicine, preventing unnecessary delays and promoting productivity.
- Palletized boxes to increase movement and shipment efficiency.
Assistant Manager
Domino's Pizza
09.2020 - 02.2021
- Escalated customer concerns, store issues and inventory requirements to supervisors. Delivered service and support to each customer, paving way for future business opportunities.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Responded to customer questions and complaints and documented consumer communications. Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TX05.2018
Skills
- Microsoft Office
- Written and Verbal Communication
- Project Management
- Self-Starter
- Service upselling
- Report generation
- Product organization
- Project management abilities
- POS Systems
- Cash drawer balancing
- Product sales
- Merchandise restocking
- In-store support
- Customer service
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Compound Substance Processor
Inmar Intelligence
02.2022 - Current
Assistant Manager
Domino's Pizza
09.2020 - 02.2021
High School Diploma -
Justin F Kimball High School