Daisy Garcia
Vancouver,WA
Summary
Proven Assistant Manager at Windsor Fashions with a track record of enhancing customer satisfaction and streamlining operations. Skilled in Operations Management and fostering team motivation, I've successfully mentored staff and improved financial accuracy. My approach has consistently boosted efficiency and fostered a positive, results-driven work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Windsor Fashions
2022.11 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Sales Associate
Charlotte Russe
2017.11 - 2018.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Mountain View High School
Vancouver, WA06.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Retail Operations
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Retail Operations Management
Accomplishments
During my time at Windsor I managed to promote positions technically twice! I applied for a Stylist position but with my knowledge in the retail space i was asked on the spot to be hired on as an ASM! A month and a half later I was then promoted to FT ASM. With Co-Manager position in line for me when our current Co left.
Timeline
Assistant Manager
Windsor Fashions
2022.11 - Current
Sales Associate
Charlotte Russe
2017.11 - 2018.03
Mountain View High School