Daisy Gardea
Arleta,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance/Liens Collector
Health Advocates
03.2024 - Current
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Conducted verification of patient insurance eligibility and benefits for timely claims processing.
- Collaborated with healthcare providers to resolve discrepancies in insurance information and documentation.
Medical Collections Representative
ProHealth Valley Occupational Medical Group
09.2023 - 03.2024
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Streamlined insurance verification processes, enhancing accuracy and reducing turnaround time for approvals.
- Provided exceptional customer service during interactions with clients, addressing concerns or questions promptly and professionally.
Dispatcher
All Town Transport
02.2021 - 09.2023
- Communicated with drivers and personnel to coordinate timely delivery of patients and equipment.
- Managed conflict resolutions with patients, drivers, and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of over 20 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Service Manager
Chipotle Mexican Grill
06.2018 - 02.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Education
Associate Degree - Health Information Technology
CBD College
10.2024
Arleta High School
06.2016
Skills
- Bilingual - Fluent in Spanish
- Multitasking
- Organizational Standards
- Insurance verification
- HIPAA compliance
- Skilled in Microsoft Office Systems
Accomplishments
Completed 40 externship hours at Barlow Respiratory Hospital.
Timeline
Insurance/Liens Collector
Health Advocates
03.2024 - Current
Medical Collections Representative
ProHealth Valley Occupational Medical Group
09.2023 - 03.2024
Dispatcher
All Town Transport
02.2021 - 09.2023
Service Manager
Chipotle Mexican Grill
06.2018 - 02.2021
Associate Degree - Health Information Technology
CBD College
Arleta High School