Daisy Hernandez

Miguel Sanchez (678)521-5220 Tiremax Jonesboro

Jonesboro, GA

03.2021 - Current

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Assessed and diagnosed customer needs for services and other products, responded to questions and delivered superior service resulting in repeat business.
Ordered inventory and other merchandise to replace stock and fulfill customer requests.
Quoted customer billings, invoiced customers, documented sales and expenses and maintained inventory levels to meet customer and service needs.
Maintained clean and professional tire bay and waiting area and spearheaded new and creative tire and product displays to improve marketing and increase sales.
Maintained confidentiality of sensitive information entered into the system.
Scanned documents into appropriate databases for storage purposes.
Collaborated with outside counsels on legal matters as needed.
Reported progress updates on all assigned tasks to management team regularly.
Ensured that all written work met quality standards before submission deadlines.

Summary