Daisy Lopez
Leander
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
8
8
years of professional experience
Work History
Account Manager
Bushwood Investments LLC
10.2017 - 03.2020
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Paraprofessional
Bastrop Independent School District
08.2016 - 10.2017
- Tailored lesson plans for students with language and cultural differences.
- Reported on student progress, behavior, and social skills to parents.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Administered tests and assessments to evaluate student progress and performance.
- Conducted weekly review sessions to help students prepare for exams.
- Helped teacher prepare instructional material and displays.
Bank Branch Manager
First National Bank Of Texas
02.2012 - 11.2015
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
High School Diploma -
Mckinney North High School
TexasNo Degree -
West Texas A&M University
Skills
- Converting leads
- Lead prospecting
- Staff hiring
- Strategic planning
- Customer service
- Scheduling
- Business development expertise
- Relationship building and management
- Personnel records management
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Bushwood Investments LLC
10.2017 - 03.2020
Paraprofessional
Bastrop Independent School District
08.2016 - 10.2017
Bank Branch Manager
First National Bank Of Texas
02.2012 - 11.2015
High School Diploma -
Mckinney North High School
No Degree -
West Texas A&M University
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