Daisy Madrigal
Council Bluffs,IA
Summary
Reliable and customer-focused professional with experience working in fast-paced service environments. Skilled in assisting diverse customers, handling multiple tasks efficiently, and maintaining professionalism under pressure. Known for strong communication skills, adaptability, and a positive attitude. Committed to providing a safe, welcoming, and efficient experience while supporting team operations and meeting organizational standards.
Overview
2
2
years of professional experience
Work History
Hostess
Boxer Barbeque
Council Bluffs, IA
10.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate special requests and menu changes.
- Assisted in training new staff on customer service protocols and operational procedures.
- Resolved customer inquiries and concerns promptly, enhancing overall guest satisfaction.
- Monitored dining area for cleanliness and readiness, maintaining high standards of service.
- Coordinated with management to implement promotional events and improve guest experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Food Runner
Southside Jonesys
Council Bluffs, IA
03.2025 - 12.2025
- Delivered food promptly to ensure customer satisfaction and enhance dining experience.
- Collaborated with kitchen staff to efficiently manage orders during peak hours.
- Maintained cleanliness of dining area and ensured proper table settings for guests.
- Assisted FOH as needed
Team Member
Burger King
Council Bluffs, IA
09.2023 - 01.2025
- Prepared food items according to standardized recipes and safety guidelines.
- Assisted customers with orders, ensuring a positive dining experience.
- Collaborated with team members to achieve daily operational goals.
- Processed transactions accurately using point-of-sale systems.
- Trained new team members on procedures and best practices.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Penn Foster High School
Online03.2025
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Detail-oriented
Interactive communication skills
Exceptional communication
Guest engagement
Timeline
Hostess
Boxer Barbeque
10.2025 - Current
Food Runner
Southside Jonesys
03.2025 - 12.2025
Team Member
Burger King
09.2023 - 01.2025
High School Diploma -
Penn Foster High School