Daisy Villarreal

Conducted client interviews to assess eligibility for SNAP, TANF, Medicaid, and Medicaid for the Elderly and Disabled programs.

Obtained and verified income and resource information for application processing.

Performed data entry for each application using Tiers Database.

Reviewed and resolved discrepancies between client information and automated data sources.

Referred clients to community agencies as necessary to meet their needs.

Guided new hires in professional development and empowered coworkers in task execution.

Provided policy support during supervisor absence and assisted with case troubleshooting in Tiers.

Compiled DG reports for supervisors, including DG, 04, and 1405 reports.

Helped with Statewide OJT and now helping with Regional OJT to help, mentor new trainees and case read pre certification cases.

Performed client interviews to determine eligibility for SNAP, TANF, and Medicaid programs.

Verified all income and resource information prior to application submission.

Executed data entry tasks using Tiers Database with precision.

Analyzed discrepancies between provided data and automated sources rigorously.

Referred clients to relevant community resources as needed.

Contributed to training efforts for new employees while supporting policy needs in supervisor’s absence.

Managed resolution of client complaints effectively without supervisor oversight.

Oversaw EBT coordination duties, ensuring accuracy in reports and inventory management.

Conducted interviews to assess eligibility for SNAP, TANF, Medicaid, and programs for elderly and disabled clients.

Obtained and verified income and resource information for accurate application processing.

Entered data into Tiers Database for each application while ensuring accuracy.

Reviewed discrepancies between client-provided and automated information, resolving issues promptly.

Referred clients to appropriate community agencies when necessary.

Trained new workers on procedures and case management systems.

Provided policy support to co-workers in absence of lead personnel.

Mentored new employees and assisted with troubleshooting case issues in Tiers.

Conducted client interviews to assess eligibility for SNAP, TANF, Medicaid, and Medicaid for the Elderly and People with Disabilities programs.

Obtained and verified income and resource information for applications in Tiers Database.

Reviewed discrepancies between client information and automated data to ensure accuracy.

Referred clients to community agencies to address specific needs.

Trained new workers on processes and procedures to enhance team performance.

Provided policy support to colleagues during supervisor absence, ensuring continuity of service.

Managed EBT coordination tasks including report reconciliation and inventory oversight.

Handled clerical duties and prepared delinquency reports while assisting with troubleshooting case issues. I did leave this position, i took time off work due to family reasons. i had to do what was best for my children at the time.

Assessed eligibility for TANF, Food Stamps, and Medicaid programs.

Managed application registrations and scheduled client interviews.

Conducted client interviews to evaluate benefits eligibility across multiple cases. Soon after i got promoted to a Texas Work Advisor 2.

Ensured safe environment for guests and clarified policies upon arrival.

Built professional relationships with clients to enhance service delivery.

Provided comprehensive clerical support in a service delivery office.

Assisted clients with application completion and addressed inquiries regarding cases.

Maintained accurate records by processing mail and date stamping incoming applications.

Scheduled and rescheduled appointments, ensuring efficient case management.

Prepared and proofread correspondence, documents, and memos for caseworkers.

Trained in IRS regulations to maintain compliance with state certifications. Soon i got offered position of a Texas Work Advisor.

Managed daily store operations, ensuring efficient opening and closing procedures.

Processed transactions, offered gift wrapping services, and resolved returns swiftly.

Balanced daily cash registers, addressed discrepancies, and reported shortages to corporate sales audit.

Oversaw customer service operations while assisting other departments as needed.

Prepared accurate deposit slips after counting funds for store manager's review.

Facilitated credit card applications and entered data into membership programs efficiently.

Resolved customer complaints with empathy, ensuring satisfactory outcomes.

Organized audit paperwork to maintain a clean and professional workspace. I left here for a better paying job and a better life for myself and daughter. I was hired with The State, and I stayed and finished my two weeks.