Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Daisy Martinez

Alamo,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service Representative

Burlington
Pharr, TX
08.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Built and maintained productive relationships with employees.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Barista/Customer Service Cashier

Dunkin' Donuts
Edinburg, TX
03.2023 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Described menu items to customers and suggested appealing products.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Greeted customers and provided friendly customer service.

Manager/Team Leader

Pizza Hut
Pharr, TX
11.2021 - 02.2023
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.

Education

Associate of Arts - Art

Hidalgo Early College High School
Hidalgo, TX
05-2019

Skills

  • Cash Handling
  • POS Systems
  • Customer Service
  • Cleaning and sanitizing
  • Inventory Management
  • Scanner operations
  • Online orders preparation
  • Team Supervision
  • Teamwork and Collaboration
  • Leadership
  • Flexible Schedule
  • Documentation And Reporting
  • Retail Marketing
  • Multi-Task Management
  • Positive and professional
  • Up-selling
  • Bilingual Fluency

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

  • UIL Mariachi 2nd
  • A&B Honor Roll

Affiliations

  • Academic- Involved in spelling bee,UIL, and japanese club.
  • Arts- I have a passion for music therefore i was in band and mariachi fot 5 years.
  • Culture- I like different type of cultures and their customs. I am eager to know more languages including Italian.
  • Hobbies- Focusing in my well-being and health so am going to the gym.

References

References available upon request.

Timeline

Cashier/Customer Service Representative

Burlington
08.2023 - Current

Barista/Customer Service Cashier

Dunkin' Donuts
03.2023 - Current

Manager/Team Leader

Pizza Hut
11.2021 - 02.2023

Associate of Arts - Art

Hidalgo Early College High School

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Daisy Martinez