Daisy Medina
Lake Elsinore,California
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in medication dispensing and workflow optimization. Recognized for exceptional problem-solving skills and fostering positive patient relationships. Adept at maintaining confidentiality and ensuring compliance with safety regulations, contributing to a 20% increase in pharmacy productivity through effective supply management and team collaboration.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Paraeducator, Special Education
Strategic Kids
Laguna Niguel, CA
01.2020 - 01.2022
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
Education
Pharmacy Technician
High Desert Medical College
Temecula, CA06.2022
San Juan Hills High School
San Juan Capistrano, CA06.2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Supply restocking
- Drug inventory control
- Pharmaceutical calculations
- Processing payments
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
01.2022 - Current
Paraeducator, Special Education
Strategic Kids
01.2020 - 01.2022
Pharmacy Technician
High Desert Medical College
San Juan Hills High School