Daisy Morgan
Spruce Pine,NC
Summary
Detail-oriented professional with experience in customer service, patient safety, and youth care support. Skilled in scheduling, recordkeeping, and de-escalation, with a strong focus on organized communication and reliable follow-up. Known for staying calm under pressure and supporting safe, efficient operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Ridge Home Care
Spruce Pine, NC
03.2026 - 09.2026
- Scheduled appointments and updated calendars to support daily care coordination.
- Documented calls, requests, and follow-up notes in client records.
- Resolved routine service issues while maintaining professional communication.
- Verified client details and appointment changes for scheduling accuracy.
- Assisted with intake tasks and gathered information for new service requests.
- Coordinated follow-up communications between clients, families, and care staff.
- Adapted quickly to office procedures, call handling, and home care support systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
Cottage Parent
Crossnore Communities for Children
Crossnore, NC
06.2023 - 07.2025
- Provided consistent supervision and emotional support in a cottage setting, fostering safe, structured daily routines.
- Monitored youth behavior and de-escalated conflicts using trauma-informed strategies and calm redirection.
- Coordinated bedtime, meals, hygiene, and household expectations to maintain stable cottage operations.
- Documented incidents, progress notes, and daily observations accurately for care team communication.
- Supported youth with school readiness, transportation, and follow-through on appointments and activities.
- Administered medication and reinforced treatment plans according to policy and individualized care needs.
- Collaborated with caseworkers, therapists, and families to align care decisions and support goals.
- Modeled positive parenting, accountability, and life skills to strengthen youth development and independence.
- Coordinated medical appointments for children as needed, ensuring proper healthcare access and timely treatment for any concerns or issues that arose.
- Enhanced children's emotional well-being by implementing structured daily routines and maintaining a nurturing environment.
- Improved children's coping strategies by teaching stress management techniques and providing emotional support during difficult situations.
- Assisted in the transition process for children entering or leaving the cottage home, ensuring a smooth adjustment to new living arrangements.
- Maintained strict compliance with safety protocols at all times to ensure a secure environment for all residents of the cottage home.
- Assisted children with homework and school projects, ensuring academic success and understanding of concepts.
- Collaborated with fellow staff members to develop and implement individualized care plans for each child in the cottage.
Assistant Manager
GPM Investments
Asheville, NC
07.2022 - 04.2023
- Supervised daily store operations to maintain smooth customer service and sales floor readiness.
- Trained associates on register procedures, merchandising standards, and loss prevention expectations.
- Monitored cash handling, drawer accuracy, and shift reconciliation for consistent financial control.
- Resolved customer concerns quickly to protect satisfaction and repeat business.
- Coordinated opening and closing routines to keep store compliant with operational standards.
- Assisted management with scheduling, task assignment, and team coverage during busy shifts.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Patient Safety Attendant
Blue Ridge Regional Hospital
Spruce Pine, NC
07.2020 - 04.2022
- Monitored patients continuously to prevent falls, self-harm, and unsafe ambulation.
- Documented behavior changes and promptly reported concerns to nursing staff.
- Maintained bedside safety using alarms, call lights, and environmental checks.
- Assisted with patient reorientation and redirection during periods of confusion or agitation.
- Followed hospital observation protocols, privacy standards, and infection control procedures.
- Communicated clearly with care teams to support coordinated patient safety interventions.
- Adapted quickly to changing patient conditions while maintaining calm, attentive supervision.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Supported family members during their loved ones' hospitalization, providing information on visitation guidelines and answering general questions about the facility policies.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
- Disinfected tools, equipment and surfaces between patients.
Education
Bachelor of Science - Counseling Psychology
Walden University
Minneapolis, MN05-2030
High School Diploma -
Marjorie Williams Academy
Crossnore, NC05-2020
Skills
- Customer service
- Customer relations
- Complaint handling
- Conflict resolution
- Client relations
- Active listening
- Telecommunication support
- Scheduling
- Data entry
- Documentation
- Paperwork processing
- Microsoft Excel
- Microsoft outlook
- Administrative support
- Data management
- Prioritization
- Critical thinking
- Computer proficiency
- Recordkeeping
- Information security
Timeline
Customer Service Representative
Blue Ridge Home Care
03.2026 - 09.2026
Cottage Parent
Crossnore Communities for Children
06.2023 - 07.2025
Assistant Manager
GPM Investments
07.2022 - 04.2023
Patient Safety Attendant
Blue Ridge Regional Hospital
07.2020 - 04.2022
Bachelor of Science - Counseling Psychology
Walden University
High School Diploma -
Marjorie Williams Academy