DAISY OREGON GARCIA
Health and Life Organization
Sacramento,CA
2
Languages
1
Certification
6
years of professional experience
Detail-oriented Return Processing Specialist with expertise in managing product returns and inventory control. Strong background in customer service and problem-solving, with experience in overseeing operations and leading teams. Skilled in data entry, communication, and quality assurance, ensuring efficiency in return processes. Experienced in dental office management, adept at scheduling and maintaining accurate patient records.
Work History
Dental Receptionist
11 Months- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Delivered exceptional customer service to patients by promptly and professionally addressing concerns, enhancing overall patient satisfaction.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Contacted patients to confirm their scheduled appointments, ensuring they were informed and prepared. to confirm scheduled appointments a day in advance.
- Maintained and updated patient records, ensuring accuracy of medical histories for informed patient care.
- Scheduled patient appointments and placed reminder calls, streamlining patient engagement and improving overall experience.
After-School Program Leader
7 Months- Developed and coordinated after-school programs and activities.
- Designed and implemented engaging, age-appropriate activities that enhanced student participation and enjoyment.
- Developed and coordinated diverse after-school programs that fostered creativity and learning among students.
- Supervised up to 40 students during outdoor exercise periods, monitoring group and individual safety.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
- Assisted students with homework completion, providing individualized support and guidance.
- Developed strong relationships with parents, keeping them informed of their child's progress and involvement in the program.
- Maintained detailed records of student progress and program activities to support ongoing assessment and improvement.
Return Processing Associate
2 Years 3 Months- Tracked inventory adjustments from returns and reported data to management for decision-making.
- Tracked inventory adjustments resulting from returns and reported data to management for informed decision-making purposes.
- Contributed to the development of more effective return policies, leading to reduced product loss and increased customer satisfaction rates.
- Developed effective return policies that reduced product loss and increased customer satisfaction.
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
- Investigated and resolved accounting and service issues, enhancing overall customer experience.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Night Shift Manager
11 Months- Ran nightly reports closing out various accounts and detailing daily activities.
- Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and mentored new and existing staff to achieve best practices.
- Organized supplies for upcoming shift to ensure seamless operations.
- Restocked shelves by efficiently unpacking backroom boxes, ensuring optimal product placement and availability.
- Defined clear targets and objectives and communicated to other team members.
- Resolved customer complaints swiftly and professionally, enhancing overall customer satisfaction and retention.
Education
Certificate - Medical Administrative Assistant
High School Diploma
High School Diploma
Skills
HIPAA compliance
Patient records management
Appointment scheduling
Payment processing
Insurance verification
Front office management
Multitasking
Problem-solving
Certification
- Blood Born Pathogens
- HIPPA
- CPR
Languages
English - Full Professional
Spanish - Full Professional
Timeline
Dental Receptionist
Health and Life Organization
08.2025 - 07.2026Read More
After-School Program Leader
Assist Program
01.2024 - 08.2024Read More
Return Processing Associate
Walmart
10.2021 - 01.2024Read More
Night Shift Manager
McDonlds
10.2020 - 09.2021Read More
Sava
High School Diploma
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Job Corps
Certificate from Medical Administrative Assistant
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Cosumnes River College
High School Diploma
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