Daisy Pineda
Modesto,CA
Summary
Seeking a Customer Service Specialist Position
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Manager/Co-owner
Miche Milo’s
Modesto, CA
09.2019 - 11.2022
- Operate cash register and handle all transactions.
- Prepared specialty cocktails according to recipes or customer requests.
- Restocked glassware, ice, liquor and other supplies as needed.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
- Operated ovens, stoves, grills and other cooking equipment in accordance with safety regulations.
- Brought food and beverages to the table in a timely manner.
- Organized storage areas to ensure that all items were properly labeled and dated.
Overnight Freight Associate
Winco
Modesto, CA
10.2021 - 02.2022
- Organized freight in a neat, orderly fashion according to company standards.
- Reported any damaged cargo immediately upon discovering it during unloading process.
- Communicated effectively with supervisors about any issues related to freight handling operations.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed safety protocols while handling heavy packages or hazardous materials.
- Loaded and unloaded freight from trucks using pallet jacks and forklifts.
Server/Cashier
Olive Garden
Modesto, CA
10.2016 - 10.2021
- Offered samples of wines and knowledge of different varieties of wines.
- Provided a high level of customer service support with excellent menu knowledge.
- Operated cash register and balanced floats at the end of the night.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Skills
- Bilingual / Biliterate –English / Spanish
- Excellent Customer Service
- Memory Skills
- Sales Skills
- 12 year Food Experience
- Complex Problem-Solving
- Ability to Work Well Under Pressure
- Money Handling/POS Transactions
- Safety And Sanitation Policy/ Procedures
- Cash Register Experience
- Train New Employees
- Over The Phone Communication Experience
- Ability to Resolve complaints
- Sales Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Overnight Freight Associate
Winco
10.2021 - 02.2022
Manager/Co-owner
Miche Milo’s
09.2019 - 11.2022
Server/Cashier
Olive Garden
10.2016 - 10.2021
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