Provided comprehensive assessments of clients' needs and created individualized treatment plans.
Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
Provided support and mentoring for less experienced Case Managers.
Conducted initial intakes with new clients assessing their specific needs.
Exercised direct supervision over property staff.
Prepared and maintained required documentation.
Provided crisis intervention support for clients in emergency situations.
Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Veteran Case Manager
Good Samaritan Shelter
Santa Maria, CA
11.2023 - 02.2024
Developed and implemented case management plans for veterans with complex medical, emotional, and financial needs.
Coordinated services from multiple agencies to ensure veterans received the necessary support.
Created individualized treatment plans that incorporated evidence-based practices for each veteran client served.
Completed daily tracking and documentation.
Promoted on Feb 2024
Pretrial Service Navigator
Good Samaritan Shelter - Probation
Santa Maria, CA
07.2023 - 11.2023
Supervised offenders to monitor compliance with court ordered conditions.
Recommended probation conditions to court, including drug treatment, vocational rehabilitation, attended court and mental health programs.
Advocate for client in court and work with County and other providers for the client.
Work with CWS and other open cases outside of Pretrial.
Promotion Transfer within Agency Nov. 2023
Program Supervisor & Case Manager
One Community Action - SMJUHSD
Santa Maria, CA
02.2023 - 07.2023
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Developed trusting relationships with social services, health care providers and governmental agencies.
Provided hands-on and proactive leadership to community services staff.
Managed SMJUHSD Case Managers school district wide.
Developed strategies for improving program efficiency and effectiveness.
Provided leadership, guidance and supervision to staff members.
Contract Ended in July 2023
Case Manager
Community Solutions, Inc - State Parole
Santa Maria, CA
04.2022 - 02.2023
Counseled adult felony offenders with legal, financial, substance abuse, mental health and employment.
Offered transitional services for program offenders. (State Parole & Sheriff Department)
Case management services, crisis intervention, advocacy, group facilitation's certified in (ART, MRT, DV/BIP and C2C) and referrals.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Maintained accurate case records and documentation according to agency guidelines.
Case Manager
Council on Alcoholism & Drug Abuse - Probation
Santa Maria
05.2020 - 04.2022
Developed appropriate care plans for at-risk youth. Lead Case Manger in creating and managing Youth Group Facilitations, Education Courses, and run the Pilot program for the State (Y.E.S.).
Developed appropriate care plans for at-risk youth and high-risk families.
Lead Case Manger in creating and managing Youth Group Facilitations, Education Courses, and run the Pilot program for the State (Y.E.S.).
Partnered with Probation, Juvenile Justice System, Treatment Centers, CWS, and Local PD Departments.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Undergraduate Legal Intern
Sacramento District Attorney's Office
Sacramento, CA
08.2017 - 08.2018
Researched documents and publications for case-altering details and evidence establishment.
Evidence gathering and legal document reviews for court. Family unit and Cyber unit.
Attended court proceedings to observe attorneys in action.
Organized files, documents, notes, and other materials relevant to a case or transaction.
Case Manager Intern
Council on Alcoholism and Drug Abuse - Probation
Santa Maria, CA, CA
03.2013 - 08.2016
100+ cases, Group Facilitations, Drug Treatment, and Education Classes. Successfully completed Teen Court program.
Assisted in developing case plans and service strategies for clients.
Provided crisis intervention services to clients.
Education
Bachelor of Science - Criminal Justice/Pre-Law
Sacramento State University
Sacramento, CA
Skills
Case/Client Management - 8 years
Bilingual and Biliterate: English and Spanish
Computer Skills Office 365/Zoom/G Suite - 10 Years
Customer/Client/Office Services - 10 Years
Team Lead - 2 Years
Document management - 8 Years
Advocate for Clients- 7 Years
Adult Field - 4 Years & Youth Filed - 6 Years
Legal Field Documents/Court/Related Areas - 2 years
Non-Profit Work - 8 Years
Community Involvement
Kiwanis International Member 2023- Current (SM Noontime Club)
Kiwanis International Board Director 2024-2025 (SM Noontime Club)
Good Samaritan Shelter - DE&I Committee Founding Member 2023 - Current
Santa Barbara County Neighborhood Restorative Justice Program Applicant 2024
<ul>
<li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li>
<li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li>
<li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li>
<li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li>
<li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li>
</ul> at Middlesex County Social Services<ul>
<li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li>
<li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li>
<li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li>
<li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li>
<li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li>
</ul> at Middlesex County Social Services
Lead Case Manager/Veteran Services Program Support Specialist at Virtue At The Pointe- PHP/IOPLead Case Manager/Veteran Services Program Support Specialist at Virtue At The Pointe- PHP/IOP