Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Rojas

ELGIN,IL

Summary

Customer Service Representative with experience in claims processing, cash handling, and customer support. Skilled in maintaining organized records and delivering exceptional service to enhance customer satisfaction. Business Analyst focused on developing innovative solutions for organizational challenges, utilizing asset tracking software for accurate advice.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Customer Service Representative

Farmers Insurance Agency
ELGIN
05.2024 - Current
  • Assisted clients with policy inquiries and coverage options, ensuring customer satisfaction.
  • Processed claims efficiently and accurately, maintaining organized records of customer transactions.
  • Utilized insurance software to track and document customer interactions, enhancing service delivery.
  • Collected deposits or payments, arranged for billing, and fulfilled customer needs.
  • Answered customer inquiries, providing accurate information regarding products and services.

Food Service Worker

Addy’s Sub & Salads
West Dundee, Illinois
02.2024 - 05.2024
  • Prepared sandwiches and salads according to customer specifications, ensuring order accuracy.
  • Maintained cleanliness of food preparation and serving areas, adhering to food safety regulations.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained a professional demeanor during interactions with customers and co-workers.

Education

Elgin High School
ELGIN, IL

Skills

  • Customer service
  • Inventory management
  • Excellent communication
  • Organizational skills
  • Order processing
  • Upselling strategies
  • Clerical duties
  • Claims processing
  • Cash handling
  • Time management
  • Vendor interactions
  • Team collaboration
  • Food safety

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Customer Service Representative

Farmers Insurance Agency
05.2024 - Current

Food Service Worker

Addy’s Sub & Salads
02.2024 - 05.2024

Elgin High School
Daisy Rojas