Daisy Romero
Lubbock,TX
Summary
Dynamic and results-oriented professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective problem-solving and team collaboration. Experienced with client relationship management and sales strategy implementation.
Overview
9
9
years of professional experience
Work History
Server
Cooks Garage
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server Assistant
La Parrilla Mexican Restaurant
02.2021 - 09.2022
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Dental Receptionist
South Texas Dental
09.2016 - 07.2017
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
High School Diploma -
Lubbock-Cooper High School
Lubbock, TX05.2014
Skills
- Exceptional customer service
- Team collaboration
- Strong work ethic
- Sales techniques
- Problem-solving
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cooks Garage
12.2022 - Current
Server Assistant
La Parrilla Mexican Restaurant
02.2021 - 09.2022
Dental Receptionist
South Texas Dental
09.2016 - 07.2017
High School Diploma -
Lubbock-Cooper High School
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