Daisy Sanchez
Houston,TX
Summary
Adept at fostering cross-cultural communications and confidentiality practices, I enhanced client satisfaction at Language Line Solutions through exceptional bilingual support and culturally sensitive interpretations. Leveraging skills in verbal communication and memory retention, I contributed to strategic planning and efficiency improvements, demonstrating a strong ability to manage sensitive information and client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
Language Line Solutions
03.2024 - Current
- Deliver exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Customer Service Representative
Small Door Veterinary
04.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Secretary Manager
West County Oasis Bamboo Garden
06.2017 - 03.2020
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Contributed to strategic planning efforts by preparing detailed reports on market trends, industry news, competitor analysis, and other relevant data points.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
Education
GED
Court Interpreter
ACA Productions, INC
Online10.2024
Skills
- Fluent Spanish
- Fluent English
- Confidentiality Practices
- Video remote interpreting
- Telephone interpreting
- Customer service expertise
- Cross-cultural communication
- Legal Terminology
- Verbal Communication
- Memory retention
Certification
- Court Interpreter License - certified by October 2024
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Language Line Solutions
03.2024 - Current
Customer Service Representative
Small Door Veterinary
04.2023 - 07.2023
Secretary Manager
West County Oasis Bamboo Garden
06.2017 - 03.2020
GED
Court Interpreter
ACA Productions, INC