Dedicated and dependable professional with 29 years of experience in public service. Known for strong work ethic, reliability and the ability to solve problems independently. Skilled at collaborating with coworkers, managing responsibilities efficiently, and adapting to new challenges.
Overview
31
31
years of professional experience
Work History
Substitute Teacher, K-12
Idalou Indpendent School District
Idalou
12.2025 - Current
Delivered lesson plans and instructional materials according to teacher instructions.
Assisted students with assignments, enhancing their understanding.
Communicated with staff to maintain continuity of education and address student needs effectively
Provided constructive feedback to teachers on student behavior and performance.
Supervised lunchroom duties and playground activities.
Supervisor
Health and Human Services Commission
Plainview
06.1995 - 08.2025
Trained new staff on eligibility determination processes to ensure accurate and efficient service delivery.
Assessed clients' eligibility for public assistance programs and services.
Processed benefits applications and documents for food stamps and medical assistance.
Conducted interviews with applicants, explaining benefits process, and which programs were available.
Collaborated with social workers to address client needs effectively.
Communicated with clients to gather necessary documentation and information.
Identified and clarified discrepancies in documentation for completeness.
Clarified application denials to clients and outlined recommended next steps, improving client awareness and engagement.
Reviewed case files regularly to ensure compliance with regulations and guidelines.
Participated in team meetings to discuss policy changes and updates.
Participated in regular training sessions on new policies or procedures related to eligibility requirements.
Created informational materials for clients detailing eligibility requirements, enhancing understanding of available services.
Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
Responded promptly to inquiries from potential applicants by phone or email.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Maintained positive working relationship with fellow staff and management.