Hi, I’m
Daisy Valencia
Los Angeles
Summary
Dynamic General Manager with a proven track record at The Habit Burger Grill, excelling in operations management and cost control. Enhanced profitability through innovative inventory strategies and boosted customer satisfaction via effective staff training. Cultivated a collaborative workplace culture while ensuring compliance with health regulations, driving operational excellence and team performance.
Experienced with overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning to enhance service quality and operational efficiency. Track record of implementing effective training programs and maintaining high standards of excellence.
Diligent Manager with proven track record in managing high-volume 1 million dollars in 2024 food service operations. Successfully led teams to enhance customer satisfaction and streamline processes. Demonstrated leadership and problem-solving skills in dynamic environments.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
years of professional experience
1
Certification
Work History
The Habit Burger Grill
General Manager of Food Service
03.2021 - Current
Job overview
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Yoshinoya Beef Bowl Restaurant
General Manager of Food Service
08.2017 - 03.2021
Job overview
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Motivated staff to perform at peak efficiency and quality.
Education
Everest CollegeLos Angeles, CA
Graduate Certificate
05-2019
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Sales growth
- Customer service
- Performance evaluations
- Regulatory compliance
- Staff leadership
- Hiring standards
- Health inspections
- Food presentation
Certification
- Certified General Manager with current Servsafe expiring 6/14/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager of Food Service
The Habit Burger Grill
03.2021 - Current
General Manager of Food Service
Yoshinoya Beef Bowl Restaurant
08.2017 - 03.2021
Everest College
Graduate Certificate
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