Daisy Villagomez
Ponder,TX
Summary
Dynamic customer service with proven expertise at Sephora, enhancing customer satisfaction through personalized consultations. Skilled in appointment scheduling and conflict resolution, streamlining processes for efficiency. Adept at multitasking and organization, ensuring exceptional service. Strong communicator, quickly adapting to new situations and driving results.
Overview
6
6
years of professional experience
Work History
Licensed Esthetician
Sephora
08.2022 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Fostered friendly, warm, and exceptional customer experience.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Handled busy schedules and stayed on top of key deadlines.
Front Desk
Corona and Sons Construction
09.2021 - 03.2022
- Maintained cleanliness and organization of front desk area.
- Managed everyday financial record-keeping.
- Directed calls to appropriate departments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Beauty Supervisor
Victoria Secret
08.2019 - 07.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours.
- Ensured exceptional customer service by promptly addressing inquiries, concerns, and complaints.
Education
Lewisville High School
Lewisville Skills
- Strong communication skills
- Appointment scheduling
- Conflict resolution
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Licensed Esthetician
Sephora
08.2022 - Current
Front Desk
Corona and Sons Construction
09.2021 - 03.2022
Beauty Supervisor
Victoria Secret
08.2019 - 07.2021
Lewisville High School