Daisy Zapata

Providing outstanding customer relationship management has always been a priority. I've aided the Resident Services Coordinator with outreach activities and follow-ups, all aimed at securing stable tenancy and addressing resident concerns. I've collaborated effectively with centralized teams to guarantee smooth and positive operations. Through careful data analysis, I've determined common customer service problems and helped devise strategies for service improvement. Moreover, I've facilitated self-guided tours and shared property knowledge with potential residents. My responsibilities also included organizing community events, fostering marketing partnerships, and performing daily checks of the community and vacant units to ensure they're ready for tours and residents. I've also accommodated additional tasks as needed or assigned.

Handled all tenant logistics and scheduled appointments, showings, move-ins and closed move-out accounts.

Inspected units before and after tenant moves to create effective leases and determine charges or readiness for new tenants. Collected all payments and kept meticulous records of delinquency accounts. Submitted weekly leasing activity reports. Assessed property weekly, compiled information and recorded findings for submission to Community Manager. Established a strong and relationship with courtesy officers and residents. Assisted with all resident events.

Greeted all visitors and assisted prospected tenants finding their desired home. Followed up on all inquiries by phone or email, scheduled and performed tours of model homes. Conducted screenings and verifications on rental applications to ensure community requirements were met, created lease contracts and renewals. Handled resident maintenance requests and complaints.

Directed a team in a fast-paced establishment while ensuring a great customer service experience. Managed store inventory, insurance claims, marketing and promotion. Greeted customers, troubleshooting and resolving customer concerns. Trained new hires in multiple activation systems.

Accounting Department- Manager's Assistant role consisted of accounts reconciliation, data entry, scanning and filing, handled all incoming/outgoing correspondence

Managed regional referral and reimbursement checks, company vehicles mileage reports and invoices.