Daisy Zaragoza
TX
Overview
5
5
years of professional experience
Work History
Online Grocery Associate
Walmart
10.2023 - 11.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Member Greeter
Sam's Club
06.2018 - 08.2018
- Identified opportunities for improvement in member services, implementing changes that enhanced the overall guest experience.
- Resolved member concerns with empathy and professionalism, resulting in high levels of satisfaction and retention.
- Collaborated with team members to consistently deliver an outstanding customer service experience.
- Enhanced customer satisfaction by providing warm and friendly greetings upon entry.
- Streamlined the check-in process for members, ensuring a smooth and efficient experience.
- Maintained a clean and inviting entrance area, contributing to an overall positive atmosphere.
Education
No Degree - Nursing
Tarleton State University
Certificate - Pharmacy Technology
El Paso Community College
ADN - Nursing
Central Texas College
12.2027
Skills
- Customer Engagement
- Flexible scheduling
- Customer Service
- Active Listening
- Critical Thinking
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Online Grocery Associate
Walmart
10.2023 - 11.2023
Member Greeter
Sam's Club
06.2018 - 08.2018
No Degree - Nursing
Tarleton State University
Certificate - Pharmacy Technology
El Paso Community College
ADN - Nursing
Central Texas College