Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daisy Zavala-Ramirez

Salinas

Summary

Professional with comprehensive experience in front office operations, proficient at managing high-volume environments with efficiency and grace. Known for strong communication skills, organizational abilities, and great attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Salesperson

Mattress Firm
09.2024 - Current
  • Worked to build rapport with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.

Receptionist Supervisor

Best Western Inn & Suites
11.2022 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Create the weekly staff schedule including adjusting and filling in gaps to business needs.
  • Worked extra shifts during any period and covered for call-ins to maintain service levels.
  • Balance multiple tasks simultaneously in a fast-paced environment while maintaining a high standard of service.
  • Collected room deposits, fees, and payments.
  • Key responsibilities included: check-in and check out, room assignment.
  • Address guest inquires, concerns, and requests in a professional and timely manner.
  • Provide information about hotel services, local attractions, and dining options.
  • Process reservations accurately both over the phone and in person or online booking systems, and managing room assignments to optimize occupancy.
  • Coordinate with housekeeping maintenance, and other hotel departments to fulfill guest needs and requests efficiently.
  • Maintain accurate records of guest transactions and manage billing, including posting charges and settling accounts at the end of each guest's stay.
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.

Front End Supervisor/Pro Team Associate

Lowe's
04.2022 - 11.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs or applying for credit cards.
  • Educated employees on register use, merchandising, and customer service.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Warehouse Supervisor/Asset Protection Associate

Walmart
06.2020 - 04.2022
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Contacted local authorities and apprehended shoplifters.
  • Promoted a culture of accountability among employees through regular performance evaluations focused on asset protection metrics.

Crew Member

Honey Berry
12.2016 - 01.2020
  • Worked front counter, mainline, and cashier.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Associate of Science - GENERAL SCIENCE

Hartnell College
Salinas, CA
06.2026

High School Diploma - undefined

Everett Alvarez High School
Salinas, CA
05.2020

Skills

  • Bilingual
  • Effective Organization Skills
  • Time Management
  • Appointment scheduling
  • Front office management
  • Computer Skills
  • Customer/Client Relations
  • Knowledge of healthcare terminology
  • Excellent communication
  • Phone and email etiquette
  • Excellent multitasking capability

Certification

CPR and BLS Certified

Languages

English Native or Bilingual
Spanish Native or Bilingual

Timeline

Salesperson

Mattress Firm
09.2024 - Current

Receptionist Supervisor

Best Western Inn & Suites
11.2022 - 09.2024

Front End Supervisor/Pro Team Associate

Lowe's
04.2022 - 11.2022

Warehouse Supervisor/Asset Protection Associate

Walmart
06.2020 - 04.2022

Crew Member

Honey Berry
12.2016 - 01.2020

High School Diploma - undefined

Everett Alvarez High School

Associate of Science - GENERAL SCIENCE

Hartnell College

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