DAISYRE ALVAREZ HERAZO
Miami,FL
Summary
Results-driven individual with a diverse background in social services, administration, and entrepreneurship, equipped with strong interpersonal skills and a dedication to meeting goals. Seeking an e-commerce specialist role at Swatch Group to leverage expertise in customer service, data analytics, and website management to drive online sales growth and enhance user experience.
Overview
12
12
years of professional experience
Work History
OWNER
DESIRED CLOTHING, LLC
04.2017 - 09.2023
- Built and managed website, monitored performance and implemented strategies to attract and retain customers.
- Generated sales, profit, and loss reports to track business performance.
- Promoted products through various marketing channels, including advertisements , emails and social media.
SOCIAL SERVICE COORDINATOR
STELLA MARIS HOUSE
12.2019 - 07.2022
- Enhanced residents access to services and programs, improving their quality of life.
- Provided exceptional customer service and support to residents, families and service provider.
- Developed and implemented educational and therapeutic programs to foster residents social well-being
- Facilitated residents’ transition to long-term care facilities when necessary, ensuing a smooth relocation process.
- Maintained accurate documentation and prepared reports on service provision.
ADMINISTRATIVE ASSISTANT/QUALITY ASSURANCE
APTITUDE MARKETING GROUP
10.2011 - 10.2019
- Assisted executives and administrative tasks, data entry, and marketing needs.
- Developed and implemented policies and procedures to streamline operations
- Provided training, feedback, and assistance to representatives, ensuring compliance with regulations and excellent customer services.
- Monitored website performance and implemented strategies to improve user experiences and drive sales.
- Managed incoming and out coming communication channels to provide personalized service to clients.
SALES ASSOCIATE / KEY HOLDER
PAPAYA CLOTHING
08.2011 - 08.2017
- Maintained/generated sales, merchandise, and safeguarded store.
- Participated in weekly inventory counts and assisted with floor moves/display maintenance.Designed and constructed weekly eye-catching window displays.
- Developed and maintained positive relationships with customers.
- Ensured that each customer receives outstanding service by providing a friendlyenvironment, acknowledging customers, and all other aspects of customer service.
- Accurately and efficiently maintained store registers.
Education
SOME COLLEGE -
BROWARD COLLEGE
01.2016
Skills
- MICROSOFT OFFICE
- MARKETING AUTOMATION
- BLOGGING SOFTWARE
- INTERPERSONAL SKILLS
Timeline
SOCIAL SERVICE COORDINATOR
STELLA MARIS HOUSE
12.2019 - 07.2022
OWNER
DESIRED CLOTHING, LLC
04.2017 - 09.2023
ADMINISTRATIVE ASSISTANT/QUALITY ASSURANCE
APTITUDE MARKETING GROUP
10.2011 - 10.2019
SALES ASSOCIATE / KEY HOLDER
PAPAYA CLOTHING
08.2011 - 08.2017
SOME COLLEGE -
BROWARD COLLEGE
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