ERIBERTO PERALTA
New York,NY
Summary
Successful Client Representative with over 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Supervisor
Intimissimi
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Identified individual employee's unique work styles and adapted management methods.
- Managed a medium flow of phone calls, emails and electronic orders in order to increase sales by contacting private clientele.
Lead Visual Merchandiser
Hennes & Mauritz
01.2015 - 12.2021
- Managed interior and exterior displays creating designs, developing pricing and tag concepts, researching consumer behavior, liaising with suppliers, maximizing exposure of key pieces, and aligning with corporate visual merchandising guidelines
- Executed weekly planning with department managers to ensure 100 % executions and support; assisted in yearly presentations for district and global teams
- Maintained updated knowledge of all new campaigns, promotions, and activities throughout all departments to properly instruct sales associates on how to handle new merchandise when placing it in department
- Participated in execution of exclusive collaborations with high-end designers in global flagships; maintained close relationship with customers that needed personal advice while shopping
- Increased overall sales in department by assessing weekly sales reports, fulfilling merchandising needs, and properly showcasing key items
- Collaborated with management regularly to strategize best ways to increase sales and revenue while managing merchandising standards across all departments
- Developed space planning concepts, color palette selections and textile presentations for home department
Cash Office Administrator
Aeropostale
02.2011 - 12.2014
- Ensured that each customer received outstanding service by providing friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures and requirements.
- Managed approximately 30 incoming calls, emails and faxes on a daily basis.
Education
Bachelor of Science - Nursing Science
Long Island University
Brooklyn, NY12.2025
Bachelor of Arts - Biology/ Italian Literature
The City College of New York
New York, NY06.2017
Associate of Applied Science - Science/Accounting
Borough of Manhattan Community College
New York, NY2013
Skills
- Budgeting and Expenditures
- Sales Statistics Analysis
- Advertising Campaigns
- Sales Records Management
- Shipping and Receiving Oversight
- Operating Procedures and Policies
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Portuguese
Professional Working
Timeline
Supervisor
Intimissimi
08.2022 - Current
Lead Visual Merchandiser
Hennes & Mauritz
01.2015 - 12.2021
Cash Office Administrator
Aeropostale
02.2011 - 12.2014
Bachelor of Science - Nursing Science
Long Island University
Bachelor of Arts - Biology/ Italian Literature
The City College of New York
Associate of Applied Science - Science/Accounting
Borough of Manhattan Community College
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