Daivon Drain

Managing the process of completing UTR operations through timely execution and oversight of sort, pick, and dispatch processes, handling over 80,000 packages daily. Enhanced labor planning to cut costs, while consistently fulfilling commitments to customers. Consulted with local and regional partners to deploy new operational enhancements. Secured complex position needing the capacity to strike a balance between strategy and execution.

• Managed 100+ associates, including supervisors, across multiple shifts, ensuring daily execution of standard work, safety procedures, and KPIs in a fast-paced, last-mile logistics operation.
• Reduced outbound processing errors by 43% through root-cause analysis and the implementation of a scanning accountability system, now used across AMZL’s northeast region.
• Built high-level volume forecasting models to proactively align labor to daily SLA targets, reducing indirect time variance by 29% through restructured labor allocation.
• Supported DEW2, DNY1, and DJZ5 sister sites to train leaders in effective labor allocation, leading to a 5% increase in labor planning month over month in the northeast region.

Strategically plan and execute UTR operations with end-to-end ownership. Ensure the day-to-day competence of UTR sort operations, including safety, quality, and cost management. Improved work efficiency and accuracy with strong leadership services.

• Responsible for 70+ associates and supervisors completing UTR sort, pick, and dispatch processes.
• Reduced misship rate by 29% through scanner SOP retraining and auditing. Implemented a dynamic labor reallocation tracker, reducing indirect labor hours by 15%.
• Implemented a new auditing structure to enhance operational efficiency, leading to an increase of 45% in audit compliance.

• Supervised 50+ associates in daily shift execution across sort and dock operations.
• Trained and onboarded over 80 Tier 1 associates during site ramp-up and peak season.
• Built a daily volume tracking Excel macro used by three sister sites in the region.
• Led a team of turret forklift drivers while consistently maintaining a 0% incident rate.