Daivon Floyd
New Orleans,LA
Summary
Led initiatives to enhance team performance and drive project success. Fostered a culture of collaboration and open communication to achieve organizational objectives. Championed professional development and problem-solving strategies to elevate team capabilities.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Caesars Entertainment
New Orleans, Louisiana
05.2023 - Current
- Managed guest interactions during check-in and check-out, ensuring exceptional service delivery in a high-pressure hotel atmosphere.
- Achieved accurate payment processing and maintained cash drawer integrity. Resolved billing inquiries effectively, contributing to enhanced customer satisfaction and operational efficiency.
- Facilitated effective solutions for guest inquiries, reinforcing company policies and enhancing customer satisfaction.
- Oversaw coordination efforts with housekeeping and maintenance to effectively address and rectify room and facility challenges.
- Oversaw meticulous documentation of guest information, prioritizing the protection of confidential details.
Team Leader Manager
Blaze Pizza
611 Okeefe Ave
02.2021 - 11.2023
- Trained new team members on best practices for safety.
- Collaborated with front-of-house staff to ensure timely order fulfillment and high service standards.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
Teacher Assistant
KIPP Schools
New Orleans, Louisiana
08.2020 - 01.2023
- Assisted lead teachers in enhancing lesson delivery and fostering student engagement to create a productive learning environment.
- Supported educational operations by managing grading, tracking attendance, and preparing instructional resources.
- Delivered targeted academic assistance to enhance student learning outcomes.
- Monitored student progress and provided feedback to enhance academic performance.
- Facilitated communication between teachers and parents regarding student development.
Education
Some College Coursework - Primary Education
University of New Orleans
New Orleans, LA03.2023
High School Diploma -
Booker T. Washington High School
New Orleans, LA05.2020
Skills
- Conflict Management
- Empathy and ability to comprehend
- Customer Service Oriented
- Front Desk Operations
- Detail-Oriented
- Training and mentoring
- Teamwork and collaboration
- Quality assessment
- Team supervision
- Dining and amenity recommendations
Accomplishments
Due to my background in childhood education, Kipp New Orleans wrote an article based on my experience.
Timeline
Front Desk Agent
Caesars Entertainment
05.2023 - Current
Team Leader Manager
Blaze Pizza
02.2021 - 11.2023
Teacher Assistant
KIPP Schools
08.2020 - 01.2023
Some College Coursework - Primary Education
University of New Orleans
High School Diploma -
Booker T. Washington High School