DAIZHA LINDSEY
Katy
Summary
Results-driven Customer Service, Healthcare Support, and Financial Sales professional with 5+ years of experience in high-volume call center and remote environments. Skilled in benefits enrollment, patient coordination, insurance verification, and resolving complex customer issues. Proven ability to handle 50+ calls daily while maintaining accuracy, empathy, and efficiency. Experienced in financial sales leadership, driving revenue through consultative selling, coaching team performance, and delivering high-value client solutions. Recognized for generating strong sales results, including averaging $1,500 commission per transaction, while consistently exceeding performance and customer satisfaction goals.
Overview
8
8
years of professional experience
Work History
Benefits Enrollment Specialist
Cigna
10.2023 - Current
- Manage high-volume inbound calls assisting members with benefits enrollment and plan selection
- Educate customers on healthcare plans including HMO, PPO, Medicare, and Medicaid options
- Process enrollments, terminations, and qualifying life event changes
- Maintain accurate member records and data entry
- Resolve issues and collaborate with billing, claims, and provider teams
Financial sales leader
All starz auto center
Redford
03.2023 - 10.2025
- Led daily sales operations, driving team performance to consistently meet and exceed revenue targets
Generated revenue by identifying client needs and recommending financial products including banking services, credit solutions, and investment options
Averaged $1,500 in commission per transaction, reflecting strong sales performance and high-value deal execution
Increased sales conversions through consultative selling and personalized financial solutions
Trained and coached team members on revenue-generating strategies, improving overall team performance
Monitored key performance metrics including revenue, conversion rates, and customer retention
Built strong client relationships, driving repeat business and increasing customer lifetime value
Identified upsell and cross-sell opportunities to maximize revenue and profitability
Clinical Coordinator / Patient Access Representative
Access2Care
12.2021 - 10.2023
- Handled high-volume calls from patients, providers, and insurance carriers
- Scheduled appointments using Epic and Cerner EMR systems
- Verified insurance eligibility, co-pays, deductibles, and authorizations
- Completed MSPQ documentation for Medicare patients
- Maintained HIPAA compliance and accurate records
Customer Service Representative
PNC Bank
07.2020 - 12.2021
- Assisted customers with account inquiries, transactions, and online banking
- Resolved debit card issues, fraud alerts, and account access problems
- Processed transfers, payments, and stop payments
- Recommended financial products based on customer needs
Customer Service Representative
U-Haul
06.2018 - 07.2020
- Managed inbound calls regarding rentals, storage, and services
- Assisted with reservations, billing, and account updates
- Resolved complaints and ensured customer satisfaction
- Documented interactions in CRM systems
Education
Wayne State University
Detroit, MI 10.2025 - 03.2026
High School Diploma -
Skills
- Customer Service
- Call Center Operations
- Benefits Enrollment
- Insurance Verification
- Billing Support
- EMR (Epic, Cerner)
- Salesforce CRM
- Data Entry
- Claims & EOB
- CPT/ICD-10/HCPCS Codes
- Patient Scheduling
- HIPAA Compliance
- Email & Chat Support
- Conflict Resolution
- High end Sales Leader
Timeline
Wayne State University
10.2025 - 03.2026
Benefits Enrollment Specialist
Cigna
10.2023 - Current
Financial sales leader
All starz auto center
03.2023 - 10.2025
Clinical Coordinator / Patient Access Representative
Access2Care
12.2021 - 10.2023
Customer Service Representative
PNC Bank
07.2020 - 12.2021
Customer Service Representative
U-Haul
06.2018 - 07.2020