Daizie Mesta
Arlington,TX
Summary
Proven to excel in high-volume dining environments, I leveraged my exceptional customer service and multitasking abilities at Jake's Burgers And Beer to significantly enhance guest experiences. Motivated and in love with feeding everyone. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences always.
Overview
7
7
years of professional experience
Work History
Server/bartender and Food Runner
Jakes Burgers And Beer
6195 Main St Frisco- 3540 E Broad St Mansfield, TX
11.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike and tested team members weekly on it.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Customer Service Cashier
Best Buy, Geek Squad
5299 Eldorado Pkwy Frisco TX
07.2019 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Processed returns and Egift cards/ gift card transactions in a timely order.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Supported my coworkers when in need of assistance with a certain customer issue and gave advice on when to bring it to managers attention.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, while maintaining responsibility of keyholder.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Server/Bartender
Jakes Burgers And Beer
6195 Main Street Frisco TX
10.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices for the restaurant.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered the restaurant phone and recorded togo orders and utilized other pos systems for food delivery apps.
- Checked guests' identification before serving alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Salad Bar Attendant
Hy-Vee Grocery Store
4815 Maple Dr Pleasant Hill IA
04.2015 - 02.2016
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Minimized cross-contamination during preparation and stocking.
- Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Complied with safety standards while handling food and buffet equipment.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Contributed to overall cleanliness of the establishment by routinely sanitizing work surfaces and utensils.
Server/Restaurant Hostess
Applebees Grill & Bar
6301 Se 14th Street Des Moines IA
03.2014 - 02.2015
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
High School Diploma -
East High School
815 E 13th St Des Moines IA05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Food Running
- High-volume dining
- Excellent Communication
- Multitasking
- Adaptable and Flexible
- High Energy and Stamina
- Item promotion
- Suggestive Selling
Timeline
Server/bartender and Food Runner
Jakes Burgers And Beer
11.2020 - 08.2021
Customer Service Cashier
Best Buy, Geek Squad
07.2019 - 01.2020
Server/Bartender
Jakes Burgers And Beer
10.2017 - 05.2019
Salad Bar Attendant
Hy-Vee Grocery Store
04.2015 - 02.2016
Server/Restaurant Hostess
Applebees Grill & Bar
03.2014 - 02.2015
High School Diploma -
East High School