Daja Eaton
Mobile,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairfield Inn And Suites Marriott
05.2022 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Construction Flagger
Tindle
10.2023 - 06.2024
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
Office Manager
Extendedfamily Family Medical Clinic
01.2015 - 01.2022
- Maintained high standards of customer service within a high-volume workload and deadline-driven environment
- Utilized electronic medical records (EMR) software to perform scheduling activities and maintain continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Supervised the maintenance of medical records and their availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities
- Ensured that frontline operations were in full compliance with HIPAA regulations in order to maintain patient confidence and keep patient records information confidential
- Managed the day-to-day operations (collections, stocking, inventory, purchasing, and deposits) of the clinic in an effort to ensure profitability
- Utilized a point of sale (POS) system/cash register to collect payments from customers and received signatures with necessary verification of ID from credit card account
Shift Manager
Frutta Bowlz
01.2017 - 01.2020
- Prepared room(s) for dining by arranging tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Utilized effective communication to relay customer orders to fellow employees in regards to patrons' choices; special dietary needs, and special requests
- Day-to-day operations (stocking, inventory, purchasing, and deposits) of the store in an effort to ensure profitability
- Utilized point of sale (POS) system/cash register to collect cash and coupons from customers and receive signatures with necessary verification of ID from credit card account
- Maintained high standards of customer service within a high-volume workload and deadline-driven environment
Education
psychology and criminal justice
The University of Alabama
Tuscaloosa, AL10.2024
Advanced High school Diploma -
Faith Academy
Mobile, AL05.2015
Skills
- Negotiation
- Communication
- Tech Savvy
- Inventory management
- Leadership
- Customer Service
- Analytical
- Critical Thinking
- Time-management
- Active Listening
- Adaptability
- Resourcefulness
Certification
- OSHA 10 certification
- OSHA 30 certification
Timeline
Construction Flagger
Tindle
10.2023 - 06.2024
Front Desk Agent
Fairfield Inn And Suites Marriott
05.2022 - Current
Shift Manager
Frutta Bowlz
01.2017 - 01.2020
Office Manager
Extendedfamily Family Medical Clinic
01.2015 - 01.2022
Advanced High school Diploma -
Faith Academy
- OSHA 10 certification
- OSHA 30 certification
psychology and criminal justice
The University of Alabama
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