DAJA GROS
OUR LADY OF THE LAKE
Zachary,LA
21
years of professional experience
Patient Access Referral Representative coordinating referral intake, authorization follow-up, and patient communication in a fast-paced healthcare setting. Streamlines referral workflows by verifying accuracy, standardizing handoffs, and resolving authorization gaps with providers. Maintains real-time tracking logs and delivers clear patient support that reduces delays and improves service flow.
Work History
Patient Access Referral Representative
1 Year 3 Months- Processed 400 referral records weekly, maintaining accurate intake data and timely follow-up across patient access workflows.
- Streamlined referral workflows, reducing patient wait times and improving service efficiency across the intake process.
- Verified referral details for accuracy and completeness, reducing rework, callbacks, and downstream delays.
- Standardized intake steps to accelerate referral turnaround and establish clearer handoff criteria.
- Coordinated with providers to close authorization gaps and minimize appointment delays.
School Bus Driver
8 Months- Transported 90 students daily to and from school while following approved routes and arrival schedules.
- Maintained a 100% incident-free safety record by following school and state transportation protocols throughout each route.
- Monitored student behavior during transit and addressed distractions quickly to maintain a calm, orderly ride.
- Completed first aid and CPR training to strengthen emergency readiness and support student safety.
- Checked vehicle condition before trips and reported safety concerns promptly to support reliable service.
School Bus Driver
7 Years 1 Month- Transported up to 90 elementary, middle, and high school students across designated bus routes each day.
- Inspected brakes, horn, wipers, lights, stop arms, emergency flashers, and door systems before each route.
- Reported student behavior incidents and safety violations to maintain adherence to school transportation protocols.
- Attended school board meetings and required functions to stay aligned with route updates and district expectations.
Assistant Manager
3 Years 1 Month- Supervised and motivated a team of twelve employees, improving productivity and morale across daily operations.
- Managed deposits and cash handling for department store operations, supporting accurate daily reconciliation and control.
- Designed merchandise presentation strategies that improved store traffic and supported stronger profit performance.
- Coordinated daily department operations to keep workflows organized, service consistent, and staff aligned.
Provider Relations Clerk
7 Months- Responded to inbound provider inquiries and resolved issues to improve satisfaction and maintain service quality.
- Audited account information and operational processes against company standards to support compliance.
- Queried multiple databases to retrieve and verify provider information for accurate service delivery.
- Followed government monetary regulations while maintaining accuracy in financial processing tasks.
Telemarketer
3 Years 5 Months- Maintained a 90% call resolution rate while delivering consistently high customer satisfaction.
- Resolved client complaints promptly, strengthening confidence in the brand and supporting repeat business.
- Answered product inquiries clearly, translating information into practical guidance for prospective customers.
- Updated client records accurately to keep prospect data organized and ready for follow-up.
Education
CERTIFICATE - Medical Billing & Coding/ Medical Office Administration
CERTIFICATE - Call Center Communication Training
Skills
Patient scheduling
Referral management
Appointment coordination
Patient registration
Insurance verification
EMR documentation
Provider relations
Authorization follow-up
Patient inquiry resolution
Team supervision
Cash handling
Merchandise presentation
Epic Cadence
Medical records management
Multi-line phone system operation
Timeline
Patient Access Referral Representative
OUR LADY OF THE LAKE
07.2024 - 10.2025Read More
School Bus Driver
HELIX AVIATION
08.2021 - 04.2022Read More
School Bus Driver
FIRST STUDENT
10.2013 - 11.2020Read More
Assistant Manager
CITI-TRENDS
06.2010 - 07.2013Read More
Provider Relations Clerk
AUTOMATION PERSONNEL- UNISYS
10.2009 - 05.2010Read More
Telemarketer
WEST TELEMARKETING
10.2004 - 03.2008Read More
Delta College of Arts & Technology
CERTIFICATE from Medical Billing & Coding/ Medical Office Administration
Read More
Baton Rouge Community College
CERTIFICATE from Call Center Communication Training
Read More