DAJA REED
Miramar,United States
Summary
Organized Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Optum
03.2025 - Current
- Coordinated and scheduled in-home clinical visits for nurse practitioners and healthcare providers, ensuring efficient route planning and time management
- Managed high-volume inbound and outbound calls to confirm appointments and assist members with scheduling needs
- Ensured compliance with HIPAA regulations while handling sensitive patient information
- Collaborated with team members and leadership to meet performance metrics and operational goals
Community Health Worker
Memorial Healthcare System
12.2024 - 03.2025
- Conducted community outreach to educate populations on available health services and resources.
- Assisted clients in navigating healthcare systems to improve access to necessary services.
- Collaborated with healthcare teams to develop individualized care plans for diverse patient needs.
- Facilitated workshops on preventive health measures and wellness promotion within the community
- Monitored client progress and provided follow-up support to ensure adherence to care plans
Care Coordinator
Kooth
07.2024 - 12.2024
- Conducted community outreach to educate populations on available health services and resources.
- Assisted clients in navigating healthcare systems to improve access to necessary services.
- Collaborated with healthcare teams to develop individualized care plans for diverse patient needs.
- Facilitated workshops on preventive health measures and wellness promotion within the community
- Monitored client progress and provided follow-up support to ensure adherence to care plans
Claims Specialist
Global Medical Management
06.2023 - 07.2024
- Reviewed and processed medical claims for accuracy, completeness, and compliance with company policies and healthcare regulations
- Analyzed claim details including eligibility, coverage, coding, and billing to determine appropriate payment or denial
- Resolved discrepancies by coordinating with providers, members, and internal departments
- Utilized multiple systems to enter, update, and track claims efficiently while maintaining data accuracy
- Investigated and adjusted claims as needed, including reprocessing and appeals handling
- Provided customer support by answering claim-related inquiries and explaining decisions clearly
Care Coordinator
Assure Health
02.2023 - 06.2023
- Performed care management for patients with complex and chronic care needs by assessing, developing, implementing and coordinating care plans.
- Handle inbound and outbound calls from patients regarding scheduling inquiries, tech troubleshooting, and general assistance.
- Listen attentively to patients concerns, empathize with their situation, and provide appropriate resolutions.
Medical Assistant
VIP Medical
Hollywood, FL
05.2019 - 02.2023
- Scheduled appointments with specialists on behalf of patient.
- Taught patients about medications, procedures, and care plan instructions.
- Organize day-to-day coordination, including waitlist management, scheduling, and transfers of care to new providers.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Path Medical
North Miami Beach, FL
05.2018 - 04.2019
- Prepared initial patient charts for admission.
- Performed clerical duties, such as word processing, data entry, and filing.
- Taught patients about medications, procedures, care plan instructions and lab results.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Diploma - Medical Assisting
Sheridan Technical College
Hollywood, FL04.2026
Diploma - undefined
Hallandale High School
Hallandale Beach, FL06.2014
Skills
- Inbound and Outbound Calling
- Patient Scheduling
- Medical terminology knowledge
- Customer Service
- EMR / EHR
- Case management
Timeline
Scheduling Coordinator
Optum
03.2025 - Current
Community Health Worker
Memorial Healthcare System
12.2024 - 03.2025
Care Coordinator
Kooth
07.2024 - 12.2024
Claims Specialist
Global Medical Management
06.2023 - 07.2024
Care Coordinator
Assure Health
02.2023 - 06.2023
Medical Assistant
VIP Medical
05.2019 - 02.2023
Medical Assistant
Path Medical
05.2018 - 04.2019
Diploma - undefined
Hallandale High School
Diploma - Medical Assisting
Sheridan Technical College