Dajah Lee
Bloomington,IL
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Network Provider Request Specialist
ComPsych
11.2021 - Current
- Negotiated rates, confirmed required credentials, and finalized contracts for immediate access to care for patient
- Identified and recruited EAP and behavioral health providers for ad hoc contracting and possible participation in ComPsych's professional provider network
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Online-Student
Upper Iowa University-Human Resources Management
08.2020 - 08.2022
- Develop a detailed understanding of administrative and HR duties, such as employee relations, benefits, and training
- Study principles of Human Resource Management to learn core HR practices
- Gain in-depth knowledge of recruitment and payroll processing initiatives to facilitate workflows
- Key Accomplishments: Improved report writing expertise to generate and deliver accurate HR-related reports
- Acquired exceptional relationship building, effective communication, record maintenance, complex issue resolution, and people management skills.
Psychology Tutor/Statistics Tutor
Upper Iowa University Tutor Center
09.2016 - 05.2020
- Supported understanding by communicating course content tailored to individual student’s needs through verbal instruction, examples, and diagrams thereby catering to all learning styles and enabling students to absorb material effectively.
- Facilitated group study sessions for students seeking additional support or opportunities for peer-to-peer collaboration in mastering psychological concepts.
- Assisted students with test-taking strategies specifically designed for psychology exams, boosting both accuracy and speed during assessments.
- Utilized evidence-based techniques, such as spaced repetition and active recall, to optimize retention of complex psychological concepts among tutees.
Intern
Counseling health and wellness services Upper Iowa University
01.2019 - 05.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Facilitated successful completion of projects from concept to launch.
- Devised and implemented processes and procedures to streamline operations.
Cashier
Jewel Osco
05.2018 - 01.2019
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Answered customers' questions and provided information on procedures or policies.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Student Caller
Phonathon
09.2017 - 04.2018
- Handled sensitive information appropriately, ensuring the confidentiality of donor data and adhering to privacy regulations
- Elevated overall team morale through consistent enthusiasm, motivation, and a commitment to achieving shared goals.
- Responded effectively to objections or concerns raised by donors, ultimately securing their support for institutional goals.
- Improved call efficiency by adhering to standardized scripts and guidelines while adapting to individual situations.
- Utilized various software tools for data entry purposes, ensuring accuracy in recording donor information and pledges made during calls.
Education
MBA - Human Resources Management
Upper Iowa University
Online08.2022
Bachelor of Science in Psychology and Human Services & Minor in Business Management and Marketing -
Upper Iowa University
Fayette, IA01.2020
Skills
- New Hire Orientation
- Recruitment
- Conflict Management
- Scheduling
- Microsoft Office and Docusign
- Maintaining files
- Data Entry
Accomplishments
- Achieved top performer two years in a row by completing over 5000 cases with accuracy and efficiency.
- Documented and resolved issues with providers which led to more providers extending their contracts with Compsych.
Activities
- ENACTUS 2017-2020-member
- Psychology club 2016-2020-member
- Psi Chi International honor society in psychology
Awards
- McCoy Endowed Scholarship in Honor of Martha Weatherspoon, 2018-2019
- Stivers Leadership Scholarship, 2019
- Dean’s List 2016-2020
Timeline
Network Provider Request Specialist
ComPsych
11.2021 - Current
Online-Student
Upper Iowa University-Human Resources Management
08.2020 - 08.2022
Intern
Counseling health and wellness services Upper Iowa University
01.2019 - 05.2019
Cashier
Jewel Osco
05.2018 - 01.2019
Student Caller
Phonathon
09.2017 - 04.2018
Psychology Tutor/Statistics Tutor
Upper Iowa University Tutor Center
09.2016 - 05.2020
MBA - Human Resources Management
Upper Iowa University
Bachelor of Science in Psychology and Human Services & Minor in Business Management and Marketing -
Upper Iowa University