DAVID AGBI

• Reduced time-to-fill metrics by implementing effective pre-screening techniques to identify qualified candidates quickly.
• Enhanced company's reputation by building strong relationships with healthcare providers and organizations.
• Worked with healthcare employees to determine specific job qualifications.
• Built robust referral network by fostering strong relationships with placed candidates, leading to increased number of quality referrals.
• Optimized recruiting efforts by staying up-to-date on industry trends and changes in healthcare regulations affecting staffing needs.
• Successfully filled open positions by utilizing various sourcing methods, including social media, job boards, and networking events.
• Scheduled and oversaw HIPAA and OSHA training for new employees.
• Utilized social media sites to recruit new employees.
• Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
• 'Managed approximately 80 plus cold calls per day, emails, faxes and job postings daily.

• Increased candidate placements by developing and maintaining relationships with clients and candidates.
• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Collaborated with HR leadership regarding candidate salary determinations.
• Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
• Maintained compliance with federal and state employment laws during entire recruitment process.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within first year of employment.

• Assisted with updating technical support best practices for use by team.
• Reduced employee turnover by fostering positive work environment focused on teamwork, open communication, and ongoing skill development.
• Responded promptly to incoming sales leads and requests for technical support.
• Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
• Translated complex technical issues into digestible language for non-technical users.
• Managed high levels of call flow and responded to 30 technical support needs.

• Championed customer-centric approach within th team, consistently encouraging empathy and understanding when interacting with client
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Monitored call center data to assess trends, proactively implementing solutions for identified issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Created customer support strategies to increase customer retention.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.

Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.

• Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
• Monitored and confirmed compliance with safety standards and regulations.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Updated documentation systems which improved accuracy in reporting incidents.
• Supervised 15-30 employees and performance of tasks and managed 1200-1471 offenders.

• Collected, arranged, and input information into database system.
• Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Conducted regular reviews of operations and identified areas for improvement.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Established performance metrics for team, consistently tracking progress towards goals and making adjustments as needed.
• Solicited customer feedback to identify and improve on areas of weakness.
• Demonstrated leadership skills in managing projects from concept to completion.