Dajah Lesueur
Mobile,AL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Clerk
United States Post Office
Mobile, AL
09.2022 - Current
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Customer Service Representative
Conduent
Remote
07.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Manager
Walmart
Daphne, AL
04.2017 - 06.2021
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Psychology
Columbia Southern University
Orange Beach, ALHigh School Diploma -
Mattie T Blount
Mobile, AL05.2016
Skills
- Telephone etiquette
- Prioritization
- Administrative tasks
- Relationship building
- Processing mail
- Mail handling
- Customer satisfaction
- Cash management
Timeline
Clerk
United States Post Office
09.2022 - Current
Customer Service Representative
Conduent
07.2021 - 08.2022
Customer Service Manager
Walmart
04.2017 - 06.2021
Psychology
Columbia Southern University
High School Diploma -
Mattie T Blount