DAJANAE DEBRO
Valdosta,US
Summary
Dedicated Customer Service Professional with 7 years of experience in delivering exceptional support and resolving customer inquiries efficiently. Proven track record in handling high-volume calls and chats, with strong skills in communication, live chat, and data entry. Seeking Customer Service Representative role to leverage expertise in enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
RemX
Valdosta, Georgia
07.2024 - 11.2025
- Assisted patients with medication refills and tracked shipment
- Provided exceptional customer service to ensure customer satisfaction.
- Entered and verified data to maintain up-to-date records.
WAREHOUSE WORKER
Target Distribution Center
Tifton
04.2021 - 05.2024
- Unloaded trucks efficiently using forklifts, pallet jacks, and manual methods.
- Organized pallets and freight based on item specifications, utilizing a database system to track inventory.
- Maintained a clean and orderly work environment to ensure safety and operational efficiency.
DIRECT CARE STAFF (DCS)
Rescare
Valdosta
10.2020 - 08.2021
- Assisted residents with daily living activities, including feeding and taking vitals, to ensure their well-being and comfort.
- Administered prescribed medications and diligently monitored residents' health, promptly reporting any unusual activities to the Charge Nurse.
- Maintained accurate patient records by charting daily activities and observations, contributing to comprehensive healthcare documentation.
CUSTOMER SERVICE REPRESENTATIVE
Convergys
Valdosta
07.2019 - 09.2020
- Managed over 50 incoming calls daily while providing customer support through chat and email, ensuring effective resolution of inquiries and issues.
- Successfully addressed and resolved more than 50 customer complaints per day, maintaining compliance with company metrics and incorporating customer feedback to enhance service quality.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
Valdosta
01.2018 - 07.2019
- Managed multiple simultaneous customer inquiries through chat and email, ensuring timely and efficient support.
- Resolved customer complaints effectively, contributing to enhanced customer satisfaction and retention.
- Provided assistance and solutions, maintaining a high standard of service quality.
Education
CERTIFIED NURSING ASSISTANT CERTIFICATE - undefined
Fast Track CNA Program
Jacksonville, FLHigh School Diploma -
Lowndes High School
Valdosta, GA2019
Skills
- Live Chat
- Medical Terminology
- Data Entry
- Critical Thinking
- Problem-solving
- Customer Service
- Inventory Management
- Healthcare Documentation
- Patient Care
Timeline
CUSTOMER SERVICE REPRESENTATIVE
RemX
07.2024 - 11.2025
WAREHOUSE WORKER
Target Distribution Center
04.2021 - 05.2024
DIRECT CARE STAFF (DCS)
Rescare
10.2020 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
Convergys
07.2019 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE
Alorica
01.2018 - 07.2019
CERTIFIED NURSING ASSISTANT CERTIFICATE - undefined
Fast Track CNA Program
High School Diploma -
Lowndes High School