Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dajanique Ballard

Copperas Cove,USA

Summary

Dedicated and personable high school graduate eager to launch a career in a full-time entry-level position. Proven ability to quickly adapt and learn in fast-paced environments, with hands-on experience in administrative roles encompassing a diverse range of clerical tasks. Committed to contributing positively to team dynamics and achieving organizational goals, with flexible availability including nights and weekends. Ready to leverage a strong work ethic and enthusiasm to support business operations effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Farmers Insurance Group
Austin, TX
08.2021 - Current
  • Managed customer inquiries and resolved issues efficiently through multiple communication channels.
  • Developed training materials for new hires, enhancing onboarding process and team performance.
  • Collaborated with cross-functional teams to streamline processes and improve customer experience.
  • Mentored junior representatives, fostering skill development and ensuring service excellence.
  • Led initiatives to optimize workflow, resulting in improved response times and operational efficiency.

Hardware Specialist

Telus International
Austin, TX
09.2016 - 08.2021
  • Maintained high standards of customer satisfaction.
  • Addressed technical challenges in Google services.
  • Handled high volume of incoming calls efficiently.

Delivery Specialist

Sears Holdings
Round Rock, TX
07.2014 - 04.2015
  • Resolved inquiries efficiently to maintain high service standards.
  • Delivered exceptional service and fostered positive customer interactions.
  • Cultivated strong relationships with clients to boost sales performance.
  • Exhibited strong computer skills within Windows and online platforms.
  • Addressed large number of calls promptly.

Education

High School Diploma -

Manor High School
Manor, TX
06.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Complaint handling

Timeline

Customer Service Representative

Farmers Insurance Group
08.2021 - Current

Hardware Specialist

Telus International
09.2016 - 08.2021

Delivery Specialist

Sears Holdings
07.2014 - 04.2015

High School Diploma -

Manor High School