Da'Jiah Beale
Upper Marlboro,MD
Summary
Versatile and results-driven professional with a track record of success at Service Source, Inc., adept at multitasking and organization. Excelled in roles requiring excellent communication and problem-solving skills, significantly enhancing operational efficiency. Skilled in MS Office and customer service, consistently meeting project deadlines and exceeding performance goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fulfillment Associate/ Personal Shopper
Walmart
Bowie, MD
02.2024 - Current
- Locate, prepare, and package merchandise, ensuring accuracy of orders prior to pick-up
- Make appropriate product substitutions and consult with customers as needed to ensure satisfaction
- Dispense orders to customers and engage in conversation in a timely manner
- Assist customers with locating, price checks, and the availability of store products
- Update inventory counts within the system
- Organize products in the staging area
- Accurately read order requirements and fulfill the order in a timely manner
- Perform all other duties and responsibilities upon assignment
Project Manager I – Operations
Service Source, Inc.
Washington, DC
06.2022 - Current
- Manage and oversee the daily operation of the mailroom facility within the Department of Commerce (DOC) headquarters Mail Center, according to the contractual obligation and Statement of Work (SOW) agreement.
- Supervise staff of 10 participants with varied levels of learning and behavioral disabilities.
- Monitor mailroom staff and operations, establishing daily workflows and guidelines for mail pick-up and delivery, while adhering to government mail center regulations.
- Overseeing the fulfillment of mass mail-outs, third-party shipping, and postage expenses
- Prepare and implement policies and procedures for all mailroom staff, and mailroom operations.
- Develop plans and schedules, estimate resource requirements, define milestones and deliverables, monitor activities, and report on accomplishments.
- Plan and execute all assignments, from determining the approach, modifying or adopting procedures, interpreting results, making recommendations, preparing final reports, and presenting findings to the Contracting Operations Representative (COR).
- Establish and implement accountability measures for mailroom operations.
- Organize methods of tracking all incoming mail, as well as maintain an effective mail and distribution service operation.
- Assure that all submissions to the COR are completed daily, weekly, monthly, or annually, as required by the SOW.
- Organize staff schedules, maintain proper staffing, and ensure adequate supervisory coverage during all operating mailroom hours
- Provide evaluations and peer coaching for participants.
- Develop and implement training procedures, employee feedback sessions, and customer service team-building workshops.
- Work directly with counselors to adequately train, monitor, and evaluate employees with special needs.
- Respond to all mailroom inquiries, requests for service, and complaints immediately
- Ensure that all communications are timely and effective in garnering and fostering positive client relations
- Learn, train, and direct staff in various software systems and procedures to successfully produce cost savings for the DOC and the mailroom operations
- Maintain a computerized database that includes mail stop locations, room numbers, employee listings, and mail (organization) codes
- Monitor, approve, and verify all employee payroll submissions
- Perform project-related research, and assist in the development of project documentation and contract agreements.
- Manage time effectively to ensure tasks are completed on schedule, and deadlines are met.
- Collaborate closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Create team objectives and roles, with specific goals outlined for everyone.
- Complete day-to-day duties accurately and efficiently.
- Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
Front End Associate—Cashier
Lowe's Home Improvement
Largo, MD
09.2021 - 09.2023
- Maintained clean and clutter-free front-end area
- Assisted customers over the phone regarding store operations, product information and order placement
- Answered incoming calls promptly, providing accurate information about products and services
- Trained new front-end associates on checkout procedures and customer service best practices
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates
- Engaged with customers to ensure a positive shopping experience
- Operated register for cash, check, and credit card transactions, maintaining accuracy
- Resolved customer complaints, guided them, and provided relevant information
- Prepared merchandise for purchase or rental
- Greeted customers warmly and directed them to appropriate store sections
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service
- Kept checkout areas clean, organized, and replenished with necessary supplies
- Demonstrated strong problem-solving skills when handling customer complaints or inquiries
- Utilized POS systems effectively to process sales and manage customer data
- Built and maintained productive relationships with customers
- Helped with purchases and signed customers up for rewards program
- Performed other duties as assigned by management
Enclave Support Specialist
Service Source, Inc.
Washington, DC
01.2022 - 06.2022
- Supervised, supported, and trained participants on-site
- Maintained attendance sheets, daily notes, case notes, incident reports, production reports, and timesheets for assigned individuals, as required
- Provided person-centered planning (PCP) by remaining knowledgeable about each assigned employee's program
- Implemented the initiative for active participation in daily operations
- Followed outcomes, strategies, protocols, etc., as written
- Participated in the individual program plan review of assigned employees
- Be a resource to the employee, family, and employer
- Ensured that assigned employees receive continual supervision and support
- Ensured assigned employees meet all contract-required production and performance goals
- Supported assigned employees in utilizing their skills and abilities through hands-on instruction and supervision
- Maintained knowledge of contract requirements
- Understood and complied with all Service Source and customer policies and procedures
- Provided input, support, and assistance in the areas of program development and implementation
- Attended meetings with employees as assigned
- Performed other duties as assigned by management
Therapeutic Behavior Aide
The Children's Guild
Washington, DC
10.2018 - 12.2021
- Supervised and managed students with disabilities and behaviors in the classroom setting
- Distributed instructional textbooks, workbooks and supplies to students
- Collaborated with other staff members and parents to ensure successful implementation of IEPs
- Monitored students' progress toward behavioral goals, adjusting interventions as needed
- Intervened with de-escalation techniques when necessary, during behavioral episodes
- Participated in teacher-parent conferences to address student progress or problems
- Encouraged independence among students by providing them with choices whenever possible
- Helped to improve patient behaviors with modeling and reinforcement techniques
- Provided crisis intervention to student(s)
- Provided emotional, mental, and physical support to assigned students
- Assisted the teacher with classroom instructions and activities
- Consulted with parents about the well-being and behavior of children
- Worked with both groups and individual students to provide instruction in mathematics, reading, science, and history
- Collaborated with fellow educators to strategize the best tactics for improving student learning
- Provided one-on-one instruction for students who require additional support or guidance
- Monitored student performance and maintained accurate records to assess progress
Education
High School Diploma -
DuVal High School
Lanham, MD05.2014
Some College (No Degree) - Health Sciences
Prince George's Community College
Largo, MdSkills
- Problem-solving
- Multitasking and organization
- Customer service
- Time management
- MS Office
- Inventory management
- Detail-oriented
- Staff scheduling
- Order fulfillment
- Attention to detail
- Excellent communication
Certification
Adult and Child Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), and Basic First Aid Certification, 06/05/23, 06/20/25
Timeline
Fulfillment Associate/ Personal Shopper
Walmart
02.2024 - Current
Project Manager I – Operations
Service Source, Inc.
06.2022 - Current
Enclave Support Specialist
Service Source, Inc.
01.2022 - 06.2022
Front End Associate—Cashier
Lowe's Home Improvement
09.2021 - 09.2023
Therapeutic Behavior Aide
The Children's Guild
10.2018 - 12.2021
High School Diploma -
DuVal High School
Some College (No Degree) - Health Sciences
Prince George's Community College